Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jessica Ross

Jessica Ross

Huntsville,TX

Summary

  • Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
  • Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

6
6
years of professional experience

Work History

Health Care Assistant

Heavenly Touch Home Health Care
09.2024 - Current
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored and reported changes in patient conditions to nursing staff.
  • Provided companionship and emotional support to enhance patient well-being.
  • Maintained a clean work environment by following infection control policies and procedures.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.

Care Expert

Beyond Finance
06.2023 - 09.2025
  • Analyzed client financial situations to recommend effective debt management solutions.
  • Educated clients on budgeting strategies to prevent future debt issues.
  • Oversaw daily operations and ensured adherence to company policies.
  • Trained and mentored team members on job responsibilities and best practices.
  • Facilitated communication between departments to streamline operations and resolve issues.

Healthcare Customer Service Representative

Roi Call Center
04.2022 - 03.2023
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored and reported changes in patient conditions to nursing staff.
  • Provided companionship and emotional support to enhance patient well-being.
  • Maintained a clean work environment by following infection control policies and procedures.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.

Member Service Representative

Communication Credit Union
12.2021 - 04.2022
  • Assisted customers with account inquiries and transaction requests.
  • Processed loan applications and verified customer information.
  • Resolved customer complaints and provided timely solutions.
  • Collaborated with team members to improve service efficiency.

Retail Banker II

Woodforest National Bank
01.2020 - 12.2021
  • Assisted customers with account inquiries and financial product information.
  • Processed deposits, withdrawals, and loan payments accurately and efficiently.
  • Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
  • Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.

Education

High School Diploma -

Cypress Springs High School
Cypress, TX
06.2012

No Degree - Medical Coding & Billing

AAPC

Skills

  • Inbound and outbound calling
  • Complaint resolution
  • Administrative support
  • Data entry
  • Verbal and written communication
  • Clerical assistance
  • Management
  • CPT
  • ICD-10-CM
  • HCPCS

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of [22] staff members.

Timeline

Health Care Assistant

Heavenly Touch Home Health Care
09.2024 - Current

Care Expert

Beyond Finance
06.2023 - 09.2025

Healthcare Customer Service Representative

Roi Call Center
04.2022 - 03.2023

Member Service Representative

Communication Credit Union
12.2021 - 04.2022

Retail Banker II

Woodforest National Bank
01.2020 - 12.2021

High School Diploma -

Cypress Springs High School

No Degree - Medical Coding & Billing

AAPC

Similar Profiles

CREATE PROFILE