Jessica Ross
Oklahoma City
Summary
Diligent Visual Merchandising Manager committed to learning new market developments and staying ahead of business competitors. Strong collaborator develops strategies with operations and marketing teams to create optimal inventory and merchandising strategies. Creative thinker develops aesthetic designs for marketing materials and merchandising signage. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Overview
18
18
years of professional experience
Work History
Visual Merchandising Manager
Mathis Home
06.2024 - Current
- Developed innovative visual displays to enhance customer engagement and drive sales.
- Collaborated with marketing team to align merchandising strategies with promotional campaigns.
- Trained and mentored staff on visual merchandising standards and best practices.
- Analyzed sales data to optimize product placement and improve overall store performance.
- Implemented seasonal merchandising strategies to refresh store aesthetics and attract customers.
- Coordinated inventory management processes to ensure timely availability of display items.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Visual Merchandising Manager
At Home
05.2021 - 04.2024
- Created in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed prices and descriptive signage to enhance displays and promote items.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built effective partner store relationships to improve customer satisfaction.
Customer Service Manager
At Home
10.2021 - 05.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Putter
Hobby Lobby
07.2021 - 10.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Insurance Adjuster
Aaa
06.2014 - 07.2016
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Gathered and documented evidence to support court proceedings.
- Investigated questionable claims to determine payment authorization.
- Obtained necessary information to complete proper evaluation of injury claims.
- Identified and obtained evidence to ascertain claim value.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Reduced loss ratios through fair and prompt processing of claims.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Communicated with personnel and legal counsel on claims involving litigation.
Store Manager
Luxottica Retail
09.2007 - 06.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Some College (No Degree) - Psychology
University of North Texas
Denton, TX01.2004
High School Diploma - undefined
Lewisville High School
Lewisville, TX05.2001
Skills
- Seasonal promotions
- Merchandising plan development
- Retail sales campaigns
- In-store event display management
Timeline
Visual Merchandising Manager
Mathis Home
06.2024 - Current
Customer Service Manager
At Home
10.2021 - 05.2022
Putter
Hobby Lobby
07.2021 - 10.2021
Visual Merchandising Manager
At Home
05.2021 - 04.2024
Insurance Adjuster
Aaa
06.2014 - 07.2016
Store Manager
Luxottica Retail
09.2007 - 06.2014
High School Diploma - undefined
Lewisville High School
Some College (No Degree) - Psychology
University of North Texas