Jessica Rossi
Windermere,FL
Summary
Dynamic Engineering Operation Manager with a proven track record at Loews Hotels, enhancing operational efficiency and team performance. Expert in operations management and conflict resolution, I've significantly improved CRM systems and fostered cross-functional teamwork. Achieved notable advancements in office processes and fleet performance, ensuring client satisfaction and cost-effective operations.
Overview
8
8
years of professional experience
Work History
Engineering Operation Manager
Loews Hotels
Orlando, FL
06.2017 - Current
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Supervised business office staff and administrators, driving office operations.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Implemented essential property management software allowing for records management and tracking.
- Evaluated office processes to report opportunities for improvement to leadership.
- Established procedures for record keeping, data entry, and information management.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
- Planned and controlled budgets for contracts, equipment and supplies.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Handled confidential information with discretion and integrity.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Established and enforced policies regarding vehicle use, maintenance, and driver conduct.
- Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
- Created reports on vehicle performance metrics such as mileage and fuel efficiency.
Education
MBA - International Business
Everest University
Orlando, FL04-2007
Skills
- Expense tracking
- Conflict resolution
- Policy implementation
- Coaching and mentoring
- Cross-functional teamwork
- Documentation and reporting
- Operations management
- Critical thinking
- Organization and time management
- Task prioritization
- Communication
Languages
Spanish
Professional
Timeline
Engineering Operation Manager
Loews Hotels
06.2017 - Current
MBA - International Business
Everest University
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