Jessica Rotenberger
Kingman,AZ
Summary
Proven track record in enhancing patient care and streamlining administrative processes at Kingman Oncology Institute. Expert in patient scheduling and HIPAA compliance, demonstrating exceptional organizational skills and a commitment to maintaining patient confidentiality. Achieved significant improvements in patient satisfaction and operational efficiency through innovative scheduling strategies and meticulous attention to detail.
Overview
24
24
years of professional experience
Work History
Medical Front Office Receptionist
Kingman Oncology Institute
12.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Drug Testing Technician
Arizona Institute of Medicine and Surgery (AIMS)
01.2022 - 12.2023
- Used sample prep equipment to prepare for drug tests.
- Operated laboratory equipment and instruments correctly to conduct tests.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
Occupational Therapy Technician
Buckeye Elementary School District
09.2000 - 12.2021
- Increased student satisfaction by providing compassionate care and support throughout the school session.
- Enhanced student progress by implementing individualized occupational therapy treatment plans.
- Collaborated with multidisciplinary team to evaluate patients'' progress and make appropriate adjustments.
- Helped students with cognitive and mental health conditions to improve ability to think, learn and memorize.
- Coordinated scheduling efforts to maximize therapist availability while minimizing interruptions of scholastic learning for students.
- Assisted in the development of customized adaptive procedures for improved scholastic activities.
- Maintained accurate documentation of patient sessions, ensuring proper communication among school professionals.
Education
No Degree - Bachelors of Science And Nursing
University of Arizona
Tucson, AZHigh School Diploma -
Marana High School
Marana, AZ05.1979
Skills
- Insurance Verification
- Patient Scheduling
- Medical Billing
- Patient Registration
Timeline
Medical Front Office Receptionist
Kingman Oncology Institute
12.2023 - Current
Drug Testing Technician
Arizona Institute of Medicine and Surgery (AIMS)
01.2022 - 12.2023
Occupational Therapy Technician
Buckeye Elementary School District
09.2000 - 12.2021
No Degree - Bachelors of Science And Nursing
University of Arizona
High School Diploma -
Marana High School