Jessica Roth
Havre De Grace,MD
Summary
Dynamic leadership with extensive experience at PDS Optical/ Perry Point Veterans administration hospital, excelling in patient relations and critical thinking. adhering to HIPAA protocols. Skilled in multitasking and building relationships, enhancing patient care through education and personalized service.
Overview
10
10
years of professional experience
Work History
Optician
PDS Optical
09.2023 - Current
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated patients on proper use, care and maintenance of eyeglasses
- add in consults to CPRS system
Optometric Technician
Katzen Eye Group
01.2023 - 09.2023
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Optician
Seidenberg Protzko
06.2020 - 02.2022
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Department Manager
Nordstrom
10.2015 - 08.2017
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- merchandise floor set of departments, in charge of Fashion Jewelry, Fine Jewelry, Handbags, Accessories
Education
Fashion Merchandising
Stevenson University
Stevenson, MD05-2016
High School Diploma -
Fallston High
Fallston, MD05-2011
Skills
- HIPAA protocol adherence
- Relationship building
- Patient relations
- Critical thinking skills
- Patient care
- Multitasking
Timeline
Optician
PDS Optical
09.2023 - Current
Optometric Technician
Katzen Eye Group
01.2023 - 09.2023
Optician
Seidenberg Protzko
06.2020 - 02.2022
Department Manager
Nordstrom
10.2015 - 08.2017
Fashion Merchandising
Stevenson University
High School Diploma -
Fallston High
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