Summary
Overview
Work History
Skills
Timeline
Generic

Jessica Roux

Nashville,Indiana

Summary

Experience as a Realtor, business owner and manager. Excellent communicator with years of sales, customer service, and just hard work. Punctual, very detail oriented, organized, tidy and reliable with a good work ethic.

Overview

18
18
years of professional experience

Work History

Server

Hard Truth Hills
Nashville, IN
07.2019 - Current
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Manager

Threehawks Cleaning Services LLC
Nashville, IN
02.2014 - 03.2017
  • The company was bought out and I was having a baby, reason for the end of employment with this company
  • Conducted weekly walk-throughs with employees to ensure quality service.
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Strengthened existing customer relationships through consistent communication.
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Directed calls to appropriate individuals and departments.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Coordinated between billing department and customers to resolve problems.
  • Communicated clear expectations and goals to each team member.

Owner/Operator

GrassRoots Lawn Services
Nashville, IN
03.2012 - 12.2013
  • I was offered the management position with the cleaning service, reason for closing doors.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Worked with customers to develop designer landscaping plans with budgets in excess of their budget.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Completed all timesheets and paperwork on time and accurately to maintain up-to-date files.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.

Barista/ Waitress

Muddy Boots Cafe
Nashville, IN
03.2008 - 12.2012
  • This cafe went out of business, reason for end of employment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Realtor

Coldwell Banker South-Central Realty
Columbus, IN
08.2006 - 03.2008
  • Although I loved Real Estate, at this time in my life with kids I was not able to commit to working 7 days a week.
  • Converted prospects to closed sales for clients located throughout Bartholomew & Brown counties.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Negotiated, facilitated and managed real estate transactions.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Informed home buyer of the sales, construction and warranty processes.
  • Maintained connections with clients to encourage repeat business and referrals.

Realtor

Century 21 Breeden Realtors
Columbus, Indiana
02.2006 - 08.2006
  • Communicated with clients to understand their property needs and preferences.
  • Created and implemented marketing plans to drive sales.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
  • Informed home buyer of the sales, construction and warranty processes.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Negotiated, facilitated and managed real estate transactions.

Skills

  • Very punctual
  • Keep up with fast paced work environment
  • Verbal and written communication
  • Customer service
  • Cash handling and management
  • Computer literate
  • Exceptional time management skills
  • Skilled problem solver
  • Customer-oriented
  • Excellent work ethic
  • Personable
  • Positive and friendly
  • Creative problem solver
  • Motivated team player
  • Quick learner
  • Strong client relations
  • People-oriented
  • Exceptional communication skills
  • Detail-oriented
  • Employee relations

Timeline

Server

Hard Truth Hills
07.2019 - Current

Manager

Threehawks Cleaning Services LLC
02.2014 - 03.2017

Owner/Operator

GrassRoots Lawn Services
03.2012 - 12.2013

Barista/ Waitress

Muddy Boots Cafe
03.2008 - 12.2012

Realtor

Coldwell Banker South-Central Realty
08.2006 - 03.2008

Realtor

Century 21 Breeden Realtors
02.2006 - 08.2006

Similar Profiles

CREATE PROFILE
Jessica Roux