Jessica Roy
Worcester
Summary
I have over 10+ years as a detail oriented professional, enthusiast with a passion for resolving client issues and a commitment to enhance satisfaction, aiming to elevate quality standards applying my skills in a dynamic support role to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
Certified Nurse Assistant
Self Employed Services
Worcester
08.1998 - Current
- Provided direct care by assisting patients with Activities of Daily Living (ADLs), enhancing comfort and personal hygiene.
- Assisted clients with personal hygiene and daily living activities.
- Monitored vital signs and assisted with mobility, offering emotional support to patients facing health challenges.
- Monitored client health and reported changes to healthcare professionals.
- Fostered a nurturing environment for clients by attending to their individual needs.
Independent Contractor
Door Dash
Worcester
01.2022 - 01.2023
- Accepted order requests, picked up food or retail items from local merchants, and delivered them to customers as an independent contractor.
- Delivered food orders efficiently to customers in designated areas.
- Verified order receipts, maintained food temperatures with insulated hot bags, and followed specific customer delivery instructions to enhance customer satisfaction.
- Communicated with customers to confirm order details and resolve issues.
- Navigated routes using mobile applications for quick delivery.
Supervisor
F & M Tool and Plastics
Leominster
01.2015 - 01.2017
- Oversaw daily operations of injection molding and tooling, supervising production teams to ensure seamless workflow.
- Oversaw daily operations of injection molding and tooling while supervising production teams to maintain workflow.
- Supervised daily operations and workflow in manufacturing environment, enhancing team coordination and task execution.
- Trained and mentored new employees on safety protocols and procedures.
- Coordinated maintenance schedules for machinery, ensuring reliability and minimizing downtime.
Data Analyst
UHealth Solutions
Worcester
01.2003 - 01.2006
- Analyzed complex data sets to identify trends and patterns, delivering actionable insights that informed key business strategies.
- Cleansed, visualized, and reported data using Excel, SQL, and Tableau to support informed decision-making.
- Facilitated data-driven decision-making processes that aligned with strategic goals and improved operational effectiveness.
Education
PSYCHOLOGY
Quinsigamond Community College
Worcester, MANURSE ASSISTANT/HOME HEALTH AIDE CERTIFICATION -
Red Cross
Worcester, MASkills
- Patient care
- Patient Assessment
- Patient Education
- Healthcare Documentation
- Care Coordination
- Healthcare Software
- Data Management
- Presentation Skills
- Adaptability
- Effective communication
- Verbal communication
- Empathetic
Timeline
Independent Contractor
Door Dash
01.2022 - 01.2023
Supervisor
F & M Tool and Plastics
01.2015 - 01.2017
Data Analyst
UHealth Solutions
01.2003 - 01.2006
Certified Nurse Assistant
Self Employed Services
08.1998 - Current
PSYCHOLOGY
Quinsigamond Community College
NURSE ASSISTANT/HOME HEALTH AIDE CERTIFICATION -
Red Cross