Jessica Royer
Wilburton,OK
Summary
Well-qualified medical professional with experience triaging patients, capturing information. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LPN
Choctaw Nation Of Oklahoma
11.2014 - Current
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Administered medications and injections to patients.
- Coordinated patient transfers to other facilities.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
LPN
McAlester Regional Health Center
08.2014 - 04.2015
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Coordinated patient transfers to other facilities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Shift Manger
Pizza Hut
08.2005 - 10.2013
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Managed staff hiring, training and supervision.
Education
LPN - Nursing
Kiamichi Technology Center - McAlester
Mcalester, OK06.2014
Associate of Science - General Studies
Eastern Oklahoma State College
Wilburton, OK05.2011
High School Diploma -
Wilburton High School
Wilburton, OK05.2006
Skills
- Data Entry
- Technical Support
- Scheduling
- Business operations understanding
- Service-oriented mindset
- Document Management
- Strategic Planning
- Schedule Management
- Tech-Savvy
- Telephone skills
- Documentation And Reporting
- Medical Charting
- Medical Terminology
- HIPAA Compliance
- Electronic Medical Records
- Medical Records Maintenance
- Critical Thinking
- Self Motivation
- Team Collaboration
- Vital signs monitoring
- Clinical judgment
- Continuing education
- Health Promotion
- Healthcare Software Proficiency
- Nursing Documentation
Certification
- Licensed nurse LPN with the Oklahoma Board of Nursing
- CPR/ AED certified
- Wound care certified
- IV certified
- The Nursing Initiative promoting Immunizations Training (NIP IT) certification
- HOSA member
Timeline
LPN
Choctaw Nation Of Oklahoma
11.2014 - Current
LPN
McAlester Regional Health Center
08.2014 - 04.2015
Shift Manger
Pizza Hut
08.2005 - 10.2013
LPN - Nursing
Kiamichi Technology Center - McAlester
Associate of Science - General Studies
Eastern Oklahoma State College
High School Diploma -
Wilburton High School