Jessica R Saunders
Fairfield,PA
Summary
An independent and self-motivated individual with the desire to always improve myself as well as touch the hearts of all those around me in the kindest of ways.
Experienced with overseeing daily cafe operations and ensuring exceptional customer service. Utilizes team leadership skills to foster collaborative and efficient work environment. Track record of implementing effective service strategies and maintaining high standards of quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Flik
Mercersburg, Pa.
05.2023 - Current
- Supervised daily cafe operations, ensuring exceptional service and product quality.
- Trained and mentored staff on food safety standards and customer service best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated scheduling to ensure adequate coverage during peak hours, enhancing team efficiency.
- Developed training materials for new hires, streamlining onboarding processes and improving retention rates.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Boosted overall sales by introducing new products that catered to customer demands and dietary restrictions.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on operational procedures and customer engagement techniques.
Professional Care Pro
Home Instead
Chambersburg, Pa.
12.2021 - 12.2022
- As a professional care pro I was responsible for the safety and well-being of my client. I worked one-on-one with my client 6 days a week. I transported my client to and from appointments as well as medication reminders, housekeeping duties, meal planning & preparation, assisting with hygiene & activities of daily living.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stay at home mom
Home
Mercersburg, Pa.
02.2021 - 12.2021
- During this time I stayed at home with my children while covid was full swing
- Managed daily schedules and activities to ensure smooth household operations.
- Developed and implemented effective routines for educational and recreational activities.
- Coordinated family meal planning and preparation, adapting to dietary needs.
- Oversaw budgeting and financial management for household expenses.
- Streamlined household chores through organization, enhancing overall efficiency.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
Program Assistant
ARC of Washington County
Hagerstown, Md.
03.2017 - 02.2021
- As a program assistant I was responsible for answering phones & emails, filing, managing medical appointments as well as finding transportation for our clients. During covid I had to perform job duties outside my job description such as grocery shopping, delivering medications, taking clients vehicles for emissions testing and/or taking the vehicle to the mechanic for repairs. I also performed house inspections to keep the homes within compliance for state inspections.
- Coordinated program logistics, including scheduling events and managing resources.
- Assisted in developing and implementing community outreach initiatives to increase participation.
Head Cook
Fort Loudon American Legion
Fort Loudon, Pa.
09.2014 - 10.2016
- As the head cook I was responsible for overseeing the daily process of running the kitchen as well as managing food preparation. I handled all food related issues and concerns, including checking on food supplies, planning menus, placing inventory orders & tracking inventory. I was responsible for the health and safety of the staff & customers by implementing proper food hygiene practices as well as food safe certification practices.
- Supervised kitchen operations, ensuring compliance with food safety and sanitation standards.
- Developed and optimized menus, incorporating seasonal ingredients to enhance dining experience.
- Managed inventory control, reducing waste through effective stock management practices.
- Coordinated special events, customizing catering services to meet diverse client needs.
- Established standard operating procedures for food preparation and presentation consistency.
- Collaborated with management on budget planning and resource allocation for kitchen operations.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Phlebotomist
Chambersburg Hospital
Chambersburg, Pa.
08.2010 - 08.2014
- As a phlebotomist I was responsible for medical testing through venipuncture and/or capillary puncture. Preparing a safe and clean blood collecting environment, safe and clean blood collecting equipment, safe and clean blood draw, and safely storing and transporting the samples to the core lab for analysis. Build trust and minimize patient discomfort during phlebotomy procedure while efficiently collecting blood specimens.
- Collected blood samples using various techniques ensuring patient comfort and safety.
- Maintained accurate records of specimens and processed documentation for laboratory analysis.
- Educated patients on procedures, alleviating concerns to enhance overall experience.
- Implemented efficiency improvements in specimen collection workflows, reducing patient wait times.
- Led quality assurance initiatives to uphold compliance with regulatory standards and best practices in phlebotomy services.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
Phlebotomy certification
Kaplan University
Hagerstown, Md.09-2010
General study, FCCTC- Health occupations
JBHS
Mercersburg, Pa.06-1999
Skills
- Excellent organizational skills, pays attention to detail, works well with others, great at multitasking, trustworthy, honest, reliable, highly motivated, adapts well to change
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Point of sale systems
- Customer engagement
- Scheduling
- Cafe inventory
- Foodservice
Certification
- PT - Phlebotomy Technician
Timeline
Cafe Supervisor
Flik
05.2023 - Current
Professional Care Pro
Home Instead
12.2021 - 12.2022
Stay at home mom
Home
02.2021 - 12.2021
Program Assistant
ARC of Washington County
03.2017 - 02.2021
Head Cook
Fort Loudon American Legion
09.2014 - 10.2016
Phlebotomist
Chambersburg Hospital
08.2010 - 08.2014
General study, FCCTC- Health occupations
JBHS
Phlebotomy certification
Kaplan University