Jessica Ruano
Melbourne,USA
Summary
Seeking a challenging and fast paced customer service environment that will utilize my great customer service skills, reliable service and attention to detail while gaining the opportunity for growth and advancements within the workplace.
Overview
4
4
years of professional experience
Work History
Operations Agent
Southwest Airlines
07.2023 - Current
Weight and balance
Communication with passengers
PASSENGER SERVICE LEAD
Menzies Aviation
03.2021 - 06.2023
- Guiding and helping passengers with services, ticketing, baggage, and boarding.
- Assisted passengers with check-in, baggage claim, and boarding procedures.
- Lead a team with great time management and professionalism.
Customer Service Representative
MCI Telecommunications
01.2021 - 02.2023
Customer service agent takes chats and emails to communicate with guests and issues being resolved
accordingly.
Education
High school or equivalent -
Skills
- Operations
- Customer Service
- Microsoft Office
- Windows
- Microsoft Powerpoint
- Microsoft Outlook
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 09/21
- Front desk agent (hotel), Highly Proficient, 09/21
Timeline
Operations Agent
Southwest Airlines
07.2023 - Current
PASSENGER SERVICE LEAD
Menzies Aviation
03.2021 - 06.2023
Customer Service Representative
MCI Telecommunications
01.2021 - 02.2023
High school or equivalent -
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