Jessica Rubenzer
Chippewa Falls,WI
Summary
Skilled Correctional Officer with extensive experience in de-escalation techniques and conflict resolution. Proven ability to ensure safety and security in challenging environments while mentoring new staff.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Correctional Officer
Dunn County Sheriffs Department
Menomonie, WI
2003 - 06.2026
- Monitored inmate behavior, ensuring compliance with facility rules and regulations.
- Conducted regular inspections of cells and common areas to maintain safety standards.
- Responded swiftly to emergencies, effectively de-escalating conflicts among inmates.
- Documented incidents and prepared detailed reports for administrative review.
- Trained new staff on safety procedures and operational protocols to ensure consistency.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
Education
Associate of Science - Criminal Justice
Chippewa Valley Technical College
Eau Claire, WI520 Hour Course in Law Enforcement Academy - Law Enforcement
Chippewa Valley Technical College
Eau Claire, WI2003
Skills
- First aid training/AED
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Restraint techniques
- Safety and security enforcement
- Inmate supervision
- Mental health awareness
- Surveillance
- Contraband seizure
- Trained in defensive tactics
- Stress tolerance
- Relationship building and management
- Prisoner transport
- CCTV monitoring
- Booking procedures
- Suicide prevention
- Search procedures
- Firearm operations trained
- Emergency management
- Gang awareness
- Mentorship
- File and record maintenance
- Finger prints
- Evidence preservation
- Body scanner
- Background investigations
- Inmate classification
- Negotiation
- Continuing education
- Substance abuse
- Criminal investigations
- Visitation oversight
- Strategic planning and organization
- Search and seize procedures
- Occupational hazards and safety precautions
- Contraband inspections
- Excellent problem solver
- Radio communication
- Ethical standards of conduct
- Organizational skills
- Decision-making
- Problem-solving
- Safety and security
- Excellent communication
- Incident reporting
- Conflict resolution
Certification
Field Training Officer: 2011-2026
Restraint Chair Instructor: 2015-2026
Nova Electronic Less-Lethal RACC Belt: 2010-2026
Lifesaving Award: 2022
Classification and re-classification Instructor: 2005-2026
Correctional Emergency Response Team (C.E.R.T.) 2004-2014
Intoximeter EC/IR OPERATION: 2005-2026
Timeline
Correctional Officer
Dunn County Sheriffs Department
2003 - 06.2026
Associate of Science - Criminal Justice
Chippewa Valley Technical College
520 Hour Course in Law Enforcement Academy - Law Enforcement
Chippewa Valley Technical College