Jessica Rubio
San Antonio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
Cumberland Virtual Academy
2023.02 - 2023.05
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Provided instructional support to students unable to attend regular classes.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Bilingual CX Associate
Anywhere Works
2022.09 - 2023.02
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Unit Supply Clerk
NC Army National Guard
2018.04 - 2022.10
- Utilized automated systems to process action forms and reports. Contributed to the strategic direction and formulation of corporate-wide HR policies, procedures, systems, and initiatives. Fostered and maintained strong internal relationships with key HR and business leaders.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Entered and completed entries of commodity movement data in the system and monitored commodity contract application, review, and follow-up.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Provided vision, leadership, planning, project coordination, and management for the development of a cost-effective department. Planned, organized, and directed the activities of Military Personnel programs and ensured they complied with legal regulatory requirements and meets customer needs. Oversight of all strength management and strength distribution actions.
Manager Trainee
Hertz Local Edition
2021.10 - 2022.06
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or email.
Education
Associates - Arts and Science
Bladen Community College
Skills
- Ability to quickly learn systems, and programs and accustomed to handling sensitive, confidential records; Knowledgeable of most Microsoft Office Programs (Word, Outlook, PowerPoint, and Excel). Possess knowledge of military organizational structure, protocol, and similar topics.
- Administrative Support
- Data Processing
- Office Organization
- Clerical Support
Additional Information
- Awards , Army Achievement Medal
Languages
Spanish
Native or Bilingual
Timeline
Teaching Assistant
Cumberland Virtual Academy
2023.02 - 2023.05
Bilingual CX Associate
Anywhere Works
2022.09 - 2023.02
Manager Trainee
Hertz Local Edition
2021.10 - 2022.06
Unit Supply Clerk
NC Army National Guard
2018.04 - 2022.10
Associates - Arts and Science
Bladen Community College
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