Dynamic customer service professional with a proven track record at FedEx, excelling in high-pressure environments. Recognized for exceptional problem-solving and communication skills, I effectively resolved customer complaints, enhancing loyalty and retention. A dependable team player, I thrive on collaboration and actively contribute to improving service delivery and user experience.
Work History
Wearhouse
FedEx
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Clerk
San Bernardino Community Action
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Improved resolution time with effective problem-solving for customer complaints.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
I was a stocker and would help out customers find what they needed help with
I was a personal shopper and a dispatcher
I would open cases for customers as needed for help and assistance
Customer Service Representative
Wal Mart
2020 - 2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Improved resolution time with effective problem-solving for customer complaints.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
I was a stocker and would help out customers find what they needed help with
I was a personal shopper and a dispatcher
I would open cases for customers as needed for help and assistance
