Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rugila

Jessica Rugila

Serv-U-Success Assistant Manager
Traverse City,MI

Summary

Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Serv-U-Success
07.2025 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Planogram implementation by accurately reading, interpreting, and executing detailed planograms.
  • Merchandising, arranging, and organizing merchandise to meet brand and store standards, ensuring a visually appealing and organized display.
  • Inventory management involves stocking shelves with new products, rotating existing stock to maintain freshness, and managing inventory levels.
  • Communicating issues with out-of-stock items or display problems to store personnel or supervisors.


Manager

SUBWAY®Restaurants
03.2025 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

7-11 Convenience Store
01.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Blarney Castle Oil and Propane
10.2023 - 01.2025
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Bartender

Shamrock Bar
Manton, MI
05.2021 - 10.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

No Degree - Business Administration And Management

Northwestern, Michigan Collage
Traverse City, MI
05.2001 -

High School Diploma -

Jefferson High
Monroe, MI
05.2001 -

Skills

Stock management

Store organization

Customer relations

Customer service

Store opening and closing

Team management

Inventory control

Problem-solving

Store operations

Staff supervision

Staff management

Inventory counting

Staff scheduling

Timeline

Assistant Store Manager

Serv-U-Success
07.2025 - Current

Manager

SUBWAY®Restaurants
03.2025 - 07.2025

Assistant Manager

7-11 Convenience Store
01.2024 - 03.2025

Assistant Manager

Blarney Castle Oil and Propane
10.2023 - 01.2025

Bartender

Shamrock Bar
05.2021 - 10.2023

No Degree - Business Administration And Management

Northwestern, Michigan Collage
05.2001 -

High School Diploma -

Jefferson High
05.2001 -

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Jessica RugilaServ-U-Success Assistant Manager
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