Jessica Ruiz
National City
Summary
Results-driven Operations Manager with proven expertise in enhancing productivity, ensuring safety compliance, and delivering exceptional customer service. Successfully resolved customer issues and implemented efficient workflows, leading to increased satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Operations Manager
Auto Glass Now
San Diego
09.2024 - Current
- Managed daily operations for auto glass installation and repair services.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Implemented safety protocols to maintain a secure work environment.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised team members to ensure effective workflow and quality standards.
Sales Representative
Gelato
San Diego
06.2023 - 08.2024
- Demonstrated products to enhance customer understanding and interest.
- Developed key customer relationships to increase sales.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Associate of Science - Nursing
Olympia High School
Rochester, NY06-2000
Languages
Spanish
Professional
Timeline
Operations Manager
Auto Glass Now
09.2024 - Current
Sales Representative
Gelato
06.2023 - 08.2024
Associate of Science - Nursing
Olympia High School