Jessica Ruiz
Marshalltown Public Library
Waukee,IA
16
years of professional experience
Dedicated library services professional specializing in youth engagement and literacy programs. Focused on developing resource collections, organizing educational activities, and creating inclusive environments. Skilled in digital cataloging, community outreach, and program management, with a strong emphasis on team collaboration and adaptability to evolving needs.
Work History
Youth Services Librarian
15 Years- - Delivered welcoming, knowledgeable service and assistance to library patrons of all ages, fostering a positive community atmosphere.
- - Staff schedule.
- - Plan and facilitate youth programs and educational activities.
- - Provide welcoming, knowledgeable service and assistance to library patrons of all ages.
- - Planned and facilitated diverse youth programs and educational activities, promoting literacy and lifelong learning.
- - Communicate effectively with children, families, coworkers, educators, and community members.
- - Maintain organized records and manage multiple priorities in a busy public-service environment.
- - Perform cataloging and organization of library materials.
Secretary
1 Year- - Answered phones, providing professional assistance to clients and community members to address inquiries and needs.
- - Provided referrals to appropriate community resources and support services.
- - Assisted clients with LIHEAP applications and related paperwork.
- - Maintained confidentiality of sensitive client information, ensuring trust and compliance with privacy standards.
- - Organized documentation and completed administrative tasks accurately and efficiently.
- - Communicated with diverse individuals, connecting them with appropriate resources to support their specific needs.
Cook / Environmental Services
1 Year- - Prepared and served meals in compliance with cleanliness and food-service standards to ensure residents' health and satisfaction.
- - Executed laundry tasks to ensure cleanliness of clothing and linens. and environmental cleaning responsibilities.
- - Completed laundry and environmental cleaning responsibilities.
- - Provided patient, compassionate support to residents with Alzheimer's disease, enhancing their comfort and quality of life.
- - Assisted residents with daily activities and transportation to appointments.
- - Collaborated with team members to effectively address residents' daily needs. with staff to meet residents' daily needs.
Counter Manager
4 Years- - Delivered personalized customer service and product assistance, enhancing customer satisfaction.
- - Guided customers in selecting products tailored to individual needs and preferences, resulting in increased sales.
- - Built positive relationships with customers through professional communication and attentive service.
- - Managed multiple customer needs in a fast-paced retail environment.
- - Addressed multiple customer needs simultaneously in a fast-paced retail environment, ensuring efficient service.
- - Maintained an organized and professional counter area.
Education
Bachelor of Science - Psychology
Skills
- Collection Development
- Cataloging
- Community Resource Referrals
- Customer service
- Scheduling
- Microsoft Office
- Google Docs
Organizational management
- Team Collaboration
- Problem Solving
- Communication
Timeline
Secretary
Mid-Iowa Community Action
01.2016 - 01.2017Read More
Cook / Environmental Services
Glenwood
01.2014 - 01.2015Read More
Youth Services Librarian
Marshalltown Public Library
08.2011 - CurrentRead More
Counter Manager
Estée Lauder
01.2011 - 01.2015Read More
Walden University
Bachelor of Science from Psychology
Read More