Jessica Rumfallo
Eagle Mountain,UT
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in any organization.
Overview
23
23
years of professional experience
Work History
Owner and Lash artist
The Lash Lady
Salt Lake City
01.2016 - Current
- Managed day-to-day business operations.
- Educated clients on proper lash care to prolong the life of the extensions.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Apply eyelash extension
- Volume and Classic certified
- Microblading certified
- Chemical peels
- Waxing
Mortgage Loan Officer
Sovereign lending
Salt Lake City
06.2021 - 12.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Performed administrative tasks such as creating status reports on loans in progress, answering phones
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
Talent Acquisition Specialist
Nuvia Dental Implant Center
Salt Lake City, UT
07.2023 - 11.2023
- Evaluated resumes, presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Nationally Registered Certified Medical Assistant
22 Plastic surgery
Cottonwood Heights
05.2020 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Performed routine suture removal and drain removal.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Assisted in surgical procedures when necessary, contributing to overall efficiency in the operating room.
- Managed patients recovering from medical or surgical procedures.
Lash artist
Belashed
West Jordan
01.2015 - 01.2016
- Applied Eyelash extensions
- Scheduled appointment
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Esthetician/medical assistant
LaBelle Vie Medical care and aesthetics
Draper
01.2015 - 01.2016
- Assist Nurse Practitioner with Patients for well visits
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Certified Medical Assistant
Intermountain Healthcare
Salt Lake City
01.2014 - 01.2016
- Assist Physicians with exams and in office surgeries, including suture and staple removal
- Triage patient phone calls, Coordinate and schedule upcoming surgeries
- Take before and after cosmetic photographs
- Well versed in Insurance verification and pre authorizations
Certified Medical Assistant
Heritage Medical Group
Hilton Head
01.2012 - 01.2013
- Assist Physicians with examinations and procedures
- Answering phones, Transcribing calls from voice mail lines, Triage calls
- Rooming patients, medication history, administering injections, taking vitals, ear irrigations
- Carry out providers orders, review test result, ensure billing slips are complete and correct.
Certified Medical Assistant
Allergy and Asthma
Beaufort
01.2009 - 01.2009
- Performed a variety of both front and back office patient care
- Administered allergy injections to patients
- Update shot records and review records and notifies patients of upcoming appointments
- Assisted physician with skin tests.
Certified Medical Assistant
Advanced Dermatology and Cosmetic Surgery
Seminole
01.2005 - 01.2006
- Partnered with doctors to perform invasive and non-invasive procedures and treatments, from removing verruca, cysts, and potentially malignant moles for biopsy to performing Botox and Restylane injections
- Obtained patient medical histories and vital signs, wrote and called in prescriptions, checked patients out, and scheduled them for follow-up appointments; saw estimated 50 patients daily
- Assisted physicians with examinations, Mohs surgeries, utilizing Intense Pulsed Light machine, and collecting and processing specimens
- Trained new employees in charting procedures and handled front office responsibilities, answering phones, ordering supplies, and performing general administrative duties
- Triage patient phone calls
- Assisted in skin product sales Obagi, Skinceuticals, Glytone, Dermalogica, Glo Minerals, Eminence Organics
Certifed Medical Assistant
Bay Gynecological Associates
Saint Petersburg
01.2003 - 01.2004
- Maintained consistently positive and professional interaction with patients, checking them in, scheduling appointments, taking vital signs, and communicating lab results
- Obtain and record vitals, weight, medical history, and current medications
- Played limited role in patient education, providing women with literature detailing colposcopy procedure
- Completed all necessary paperwork before patients' arrival and helped front desk personnel, answering phones, Triage calls, calling in prescriptions, and verifying insurance benefits
- Assisted doctors with invasive and non-invasive procedures, stocking exam rooms, performing blood work, and administering injections
- Coached new hires, helping them to learn physician preferences.
Medical Assistant Externship
Eagle's Landing Family Practice
Stockbridge
01.2002 - 01.2003
- Measured vitals, performed phlebotomy and EKG testing
- Administered injections, and conducted lab work including complete blood count (CBC) tests
- Reviewed patient medical history and escorted patients to examination rooms.
Education
Certificate - Digital Marketing
Coursera
California B.A. in metaphysics -
University of Sedona
09.2021
License in Aesthetics -
Paul Mitchell
Holladay, UT11.2014
Certification in Medical Assisting -
Georgia Medical Institute
Jonesboro, GA08.2002
Skills
- Patient Care
- Esthetic Laser Treatment
- Phlebotomy
- Makeup Application
- EMR Systems
- Surgical patient care
- Digital marketing knowledge
- CPT coding knowledge
- HIPAA Compliance Knowledge
- Continuous learning mindset
- Database Management
- Client Relations
- Skincare product knowledge
- High-frequency machine use
- Social Media Marketing
- Customer Service
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
Additional Information
Knowledgeable Medical Assistant with 15 years of clinical/surgical experience in a variety of settings, including general practice, obstetrics/gynecology, dermatology, cosmetic surgery, General surgery, Allergy and Internal medicine. Clinical skills include EKG testing, autoclaving, hematology, and venipuncture, administering injections, taking vital signs, ear irrigations and conducting urinalysis. Performs variety of administrative tasks, including sales, drafting letters to patients, maintaining charting information. knowledgeable of OSHA and HIPAA standards.
Knowledgeable Master Esthetician performed many services such as microdermabrasion, chemical peels, customized facials, Make-up application, waxing, eyelash extensions and spray tanning. Light Touch Laser certified training. Eyelash extension certified/volume lash cert.
Business owner of The Lash Lady Studios. Responsible for day to day operations, Managing employees to keep my business happy and successful.
Personal Information
Title: Owner and Lash artist - The Lash Lady
Timeline
Talent Acquisition Specialist
Nuvia Dental Implant Center
07.2023 - 11.2023
Mortgage Loan Officer
Sovereign lending
06.2021 - 12.2023
Nationally Registered Certified Medical Assistant
22 Plastic surgery
05.2020 - 07.2021
Owner and Lash artist
The Lash Lady
01.2016 - Current
Lash artist
Belashed
01.2015 - 01.2016
Esthetician/medical assistant
LaBelle Vie Medical care and aesthetics
01.2015 - 01.2016
Certified Medical Assistant
Intermountain Healthcare
01.2014 - 01.2016
Certified Medical Assistant
Heritage Medical Group
01.2012 - 01.2013
Certified Medical Assistant
Allergy and Asthma
01.2009 - 01.2009
Certified Medical Assistant
Advanced Dermatology and Cosmetic Surgery
01.2005 - 01.2006
Certifed Medical Assistant
Bay Gynecological Associates
01.2003 - 01.2004
Medical Assistant Externship
Eagle's Landing Family Practice
01.2002 - 01.2003
Certificate - Digital Marketing
Coursera
B.A. in metaphysics -
University of Sedona
License in Aesthetics -
Paul Mitchell
Certification in Medical Assisting -
Georgia Medical Institute