Jessica Runchey
Fort Collins,CO
Summary
Accomplished program and client management professional with a proven track record of successfully implementing innovative programs designed to meet and exceed client needs. Highly skilled at process and quality improvement and building lasting relationships with customers and business executives. Self-starter passionate about holistic health, seeking to bring my professional skills and energy to an exciting opportunity in innovative, transformative digital healthcare at Omada.
Overview
4
4
years of professional experience
Work History
Senior Program Coordinator
Endeavor Business Media
06.2021 - Current
- Lead and manage a high volume (20+/mo) of content creation programs of varying complexity from conception through successful execution, collaborating cross-functionally with multiple internal departments (sales, marketing, editorial, design, etc).
- Organize and lead program kickoff calls and client-facing presentations.
- Establish and enforce program timelines, manage client deliverables, document progress, and communicate risks to senior leadership.
- Analyze program data from development to promotion to completion, identifying opportunities for process and performance improvement.
- Continuously strengthen program guidelines and best practices to drive quality improvement and keep clients coming back.
Applications and Residential Services Coordinator
Evergreen Property Management, Inc.
06.2019 - 06.2021
- Manage and screen a high volume of rental applications to 800+ properties, analyze application data to determine strongest submission on each property to move forward, and recommend property transfers for backup applicants.
- Serve as "jack of all trades" first point of contact for any applicant, tenant, prospect, owner, or vendor contacting Evergreen via phone or email, assisting where possible and directing to appropriate internal departments as needed.
- Continuously problem solve and manage conflict in fast-paced, high pressure environment, de-escalating calls and emails with disgruntled applicants/tenants/prospects and proactively identifying solutions to their concerns.
- Analyze leasing data at close of each leasing season and work with senior leadership to identify opportunities for process improvement and enhanced applicant/tenant satisfaction. During 2021 leasing season, Evergreen was 95% pre-leased one month ahead of schedule in no small part due to my efforts.
Education
Bachelor of Arts - Economics
Colorado State University
Fort Collins, CO05.2018
Bachelor of Arts - Sociology
Colorado State University
Fort Collins, CO05.2018
Skills
- Written and verbal communication
- Program and client management
- Customer service
- Cross-functional collaboration
- Problem solving
- Risk and conflict management
- Process and quality improvement
- Attention to detail
- Organization
- Time management
- Google and Microsoft applications
- AdOrbit (sales software)
Timeline
Senior Program Coordinator
Endeavor Business Media
06.2021 - Current
Applications and Residential Services Coordinator
Evergreen Property Management, Inc.
06.2019 - 06.2021
Bachelor of Arts - Economics
Colorado State University
Bachelor of Arts - Sociology
Colorado State University
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