Jessica Rushton
Southfield,MI
Summary
Expert Leader in Customer Service/Support and Relations. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants’ rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Well-qualified Property Management Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Marquette Management
08.2022 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Communicated effectively with owners, residents, and on-site associates.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
Assistant Property Manager
Bayshore Properties
09.2021 - Current
- Lead and coach leasing Staff
- Lease when needed
- Address resident concerns
- Reports and Report Audits
- Delinquency
- Renewals and Resident Retention
- Coordinate apartments turnovers with Maintenance Supervisor.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Total Loss Adjuster
State Farm
10.2019 - 09.2021
- Evaluated extent of damage and documented findings
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding
- Maintain quality standards by reviewing claims while working off project list
- Recommended settlement offers and negotiated payment arrangements
- Drafted statement of loss to summarize damages, payments and underlying policy coverage
- Provide customer support to members, providers, billing departments, and other insurance agency's regarding claims, appeals, and eligibility
- Determined salvage value for total-loss vehicles
- Assisted attorneys in claimant defense if claim is contested
- Reviews and adjusts Total Loss claims by claim processing and jurisdictional guidelines
- Estimated benefit payments for each incident.
Acquisition Specialist
Parkwood Development
09.2017 - 07.2019
- Monitor and report on projects and present to stakeholders reports on progress, as well as problems and solutions
- Project manager who implements and manages change to meet project outputs and results
- Strategic planning, risk management and/or change management
- Critical thinking and problem solving which requires decision-making and leadership capabilities
- Contract negotiation and conflict resolution
- Secured purchase and sale agreements between buyer and seller(s)
- Meet and exceed monthly contractual requirements/goals
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Exceeded customer satisfaction by finding creative solutions to problems.
Resident Manager
2911 Property Management
01.2014 - 07.2017
- Accomplished financial objectives by collecting rents and posting rent status
- Reached and maintained occupancy from 95% to a steady 98% along with Retention
- Reviewed budgets (weekly, monthly, quarterly), delinquency reports to collect on delinquent residents
- Investigated and resolved resident complaints
- Preparing reports by collecting and analyzing and summarizing data and trends
- Implemented marketing initiatives to achieve occupancy goals
- Optimized communication with residents
- Versed in Blue Moon for lease extractions
- Onesite System
- Generating renewals; creating monthly expiration spreadsheets; conducting renewal signings
- Touring apartments to future residents
- Outreach and marketing; market surveys
- ABC's/ABH of Selling
- Ensuring owners objectives are met
- Trained and Coached New Hires
- Customer Service and Customer/Resident Relations; De-Escalation; Problem Solving/Solutions
- Partnered with Maintenance Technicians to ensure work orders/unit turns were completed on time and efficiently.
Education
Some College (No Degree) in Leasing, Leasing Training Course(s) with Full House Marketing 2014 & 2016. -
Full House Marketing
Farmington, MISkills
- Relationship building
- Decision-making
- Conflict resolution
- Time management
- Training & Development
- Multitasking
- Active listening
- Service-driven sales
- Compelling leadership skills
- Social media savvy
- Consultative and relationship selling
- Sales tracking
- Rapport and relationship building
- Messaging and speechwriting
- Strategy development
- Organization
- Microsoft Office
- CRM
- Customer Service
- Inbound and Outbound Calling
- High-energy attitude
- Business Processes and Procedures
- Prospecting Assistance
- Creative Problem-Solving
- Sales Techniques
- Performance Optimization Strategies
- Department Planning
- Leasing Reports
Timeline
Leasing Consultant
Marquette Management
08.2022 - Current
Assistant Property Manager
Bayshore Properties
09.2021 - Current
Total Loss Adjuster
State Farm
10.2019 - 09.2021
Acquisition Specialist
Parkwood Development
09.2017 - 07.2019
Resident Manager
2911 Property Management
01.2014 - 07.2017
Some College (No Degree) in Leasing, Leasing Training Course(s) with Full House Marketing 2014 & 2016. -
Full House Marketing
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