Jessica Russo
Norton,MA
Summary
Compassionate and dedicated individual seeking a Residential Counselor position to provide high quality, person-centered support to individuals with developmental and behavioral disabilities. Experienced in working with individuals with autism, Tourette's syndrome, obsessive-compulsive disorder and ADHD. Committed to promoting independence, dignity, and well-being while creating a safe, supportive and respectful environment. Strong communication skills, patience, and problem solving skills, with a passion for helping individuals achieve their personal goals and reach their full potential.
Overview
29
29
years of professional experience
Work History
Private Nanny
Kyle & Jackie St. Thomas
East Bridgewater, Massachusetts
03.2026 - 06.2026
- Planned engaging educational activities tailored to children's interests and developmental needs.
- Provided daily care and supervision for children in a nurturing environment.
- Ensured a safe, healthy, and nurturing environment for children, promoting their overall well-being and development.
- Prepared nutritious meals, accommodating dietary restrictions and preferences of children.
- Coordinated schedules for timely transportation to school and extracurricular activities, enhancing children's daily routines.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Fostered positive relationships with parents through consistent communication and updates, building trust and collaboration.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Veterinary Technician
Highland Hill Veterinary Service
Middleboro, Massachusetts
09.2021 - 06.2025
- Administered medications and vaccines as prescribed, contributing to effective patient care and recovery.
- Supported veterinarian during examinations and medical procedures, ensuring animal comfort and safety.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Sterilized and organized surgical instruments and equipment, enhancing efficiency of veterinary procedures.
- Collected samples for laboratory testing to support accurate diagnoses of conditions.
- Assisted in the management of patient records and appointment scheduling systems.
- Maintained cleanliness and organization of mobile ambulatory truck.
Small Business Owner
Baker's Tree Service
Norton, Massachusetts
01.2011 - 11.2012
- Oversaw daily operations of small business including customer service and financial management.
- Oversaw daily operations of tree trimming and removal services, ensuring quality and customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed customer relationships through effective communication and service excellence.
- Managed staff recruitment, hiring, training, and development.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Ensured compliance with applicable laws and regulations while running the business.
- Supervised crew members during project execution and safety protocols.
Office Manager
Baker's Landscaping, Inc.
Norton, Massachusetts
05.2009 - 12.2010
- Managed daily office operations to support landscaping projects and staff coordination.
- Implemented office procedures to enhance productivity and streamline processes.
- Managed, scheduled and coordinated office functions and activities for employees.
- Monitored inventory of office supplies and landscaping materials to support seamless workflow.
- Managed tracking of invoices and payments to ensure accuracy in accounts receivable and payable.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed filing systems to organize project documentation and client records systematically.
- Organized company events, including holiday parties and team-building activities, to enhance employee engagement.
Office Manager
Down-Rite Floorcovering, Inc.
Plainville, Massachusetts
12.2003 - 05.2009
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored inventory levels and placed orders for merchandise to maintain adequate stock.
- Facilitated vendor relationships, securing quality service and competitive pricing for floorcovering.
- Prepared staff work schedules and assigned team members to specific duties.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed regular price checks to ensure competitive pricing.
Machine Operator
Baker's Landscaping, Inc.
Norton, Massachusetts
10.2002 - 12.2003
- Load raw materials into machines according to specified measurements.
- Operated various landscaping machinery to complete assigned projects efficiently.
- Loaded and unloaded landscaping materials using forklifts, front end loaders, and excavators to ensure timely project completion.
- Followed safety guidelines consistently while operating machinery on job sites.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintained equipment through regular inspections and routine servicing tasks.
- Monitored inventory levels of supplies and promptly reported shortages to management to maintain smooth operations.
Day Habilitation Assistant
Brockton Area Multi-Services Inc
Brockton, Massachusetts
10.2001 - 09.2002
- Assisted individuals with daily living skills and personal care tasks.
- Monitored client behaviors and provided support during challenging situations.
- Monitored client behaviors, providing timely support to de-escalate challenging situations.
- Documented client progress and communicated relevant updates to families and staff to ensure continuity of care.
- Maintained a safe, clean, and welcoming environment for all clients.
- Demonstrated patience and understanding when dealing with challenging behaviors.
- Created an atmosphere of respect and dignity for all clients regardless of ability level.
- Coordinated transportation for clients to community programs and events.
- Engaged clients in meaningful conversations to foster trust and strengthen relationships.
- Ensured a safe environment by following all safety protocols and procedures.
- Provided positive reinforcement to clients in order to encourage appropriate behavior.
- Helped build skills related to problem-solving, communication and critical thinking.
- Assisted clients in exploring social and leisure interests and community events.
- Supported patients in crisis prevention, intervention and resolution.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Private Nanny
Caspari Family
Attleboro, Massachusetts
06.2000 - 09.2001
- Planned engaging educational activities tailored to children's interests and developmental needs.
- Prepared nutritious meals, accommodating dietary restrictions and preferences of children.
- Coordinated schedules, ensuring punctual transportation to school and extracurricular activities.
- Cultivated strong relationships with parents through consistent communication and regular updates on children's progress.
- Established routines that fostered discipline, responsibility, and positive behavior in children.
- Assisted with homework and academic projects, supporting learning objectives at home.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Managed household duties including laundry, grocery shopping, and light housekeeping tasks.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Assisted children with autism in daily activities and routines.
- Maintained a safe and supportive environment for all children.
- Participated in team meetings to discuss strategies for addressing challenging behaviors exhibited by child on the autism spectrum.
- Monitored the safety and well-being of autistic child while they are under my care.
- Encouraged positive behavior through verbal praise and rewards systems.
- Implemented activities designed to improve social, communication, and other skills of autistic children.
Stable Hand
Clover Valley Farm
South Easton, Massachusetts
02.1999 - 12.2000
- Monitored health and behavior of horses regularly.
- Monitored horses for signs of illness or injury, administering medication promptly.
- Managed daily feeding schedules for various horse breeds.
- Fed and watered horses according to individual dietary needs.
- Ensured cleanliness of stables and surrounding areas to promote horse health and well-being.
- Prepared bedding for stalls to ensure comfort for horses.
- Cleaned and maintained the stable, including stalls, tack room, and feed storage area.
- Coordinated hay and grain orders, ensuring timely availability for diverse dietary needs.
- Conducted regular inspections of fencing to identify and address safety hazards.
Bakery Worker
Shaw's Supermarket
North Easton, Massachusetts
09.1997 - 12.1998
- Created appealing displays of baked goods to attract customer interest and drive sales.
- Assisted customers with their orders providing advice on different types of pastries available.
- Guided customers in selecting products, enhancing their shopping experience.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Ensured compliance with health and safety standards in food handling.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Conducted inventory checks and restocked bakery supplies and ingredients.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Education
GED -
Norton High School
Norton, MA04-1999
Skills
- ADL support
- Patient care
- Daily living support
- Meal planning
- Compassionate caregiving
- Behavior redirection
- Safety awareness
- Client advocacy
- Organization skills
- Activity planning
- Progress documentation
- Record keeping
- Community activities
- Social engagement
- Multitasking capacity
- Effective communication
- Communication skills
- Active listening
- Decision-making support
- Problem solving
- Goal setting
- Nutrition expertise
- Self-care practices
- Empathy and patience
- Professional ethics
- Daily living support
Timeline
Private Nanny
Kyle & Jackie St. Thomas
03.2026 - 06.2026
Veterinary Technician
Highland Hill Veterinary Service
09.2021 - 06.2025
Small Business Owner
Baker's Tree Service
01.2011 - 11.2012
Office Manager
Baker's Landscaping, Inc.
05.2009 - 12.2010
Office Manager
Down-Rite Floorcovering, Inc.
12.2003 - 05.2009
Machine Operator
Baker's Landscaping, Inc.
10.2002 - 12.2003
Day Habilitation Assistant
Brockton Area Multi-Services Inc
10.2001 - 09.2002
Private Nanny
Caspari Family
06.2000 - 09.2001
Stable Hand
Clover Valley Farm
02.1999 - 12.2000
Bakery Worker
Shaw's Supermarket
09.1997 - 12.1998
GED -
Norton High School