Jessica Rustek
Higganum
Summary
Dynamic and results-oriented professional with extensive experience as a Server at Maggie Mcfly and Mondo Restaurant, and as a Sales Associate at UGG Outlet. Excelled in enhancing customer satisfaction through exceptional service and strong work ethic. Proficient in cash handling and fostering guest engagement, significantly contributing to financial accuracy and building loyal customer relationships. Seeking to transition into new field, leveraging skills in effective communication and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Maggie Mcfly
10.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server
Mondo Restaurant
05.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
UGG Outlet
12.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Middletown High School
Middletown, CT06-2020
No Degree - Environmental Science
University of New England
Biddeford, MENo Degree - Massage Therapy
Cortiva Institute
Cromwell, CT10-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Maggie Mcfly
10.2024 - Current
Server
Mondo Restaurant
05.2022 - 10.2024
Sales Associate
UGG Outlet
12.2021 - 03.2023
High School Diploma -
Middletown High School
No Degree - Environmental Science
University of New England
No Degree - Massage Therapy
Cortiva Institute
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