Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ryder

Pompano Beach,United States

Summary

Outgoing and friendly, strong leader and problem-solver, dedicated to customer service and employee relations. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor

Publix
01.2023 - 08.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Front of House

Chick-fil-A
02.2022 - 12.2022
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Worked with POS system to place orders, manage bills and handle complimentary items.


Office Assistant Intern

Ryder Clips Unlimited
07.2016 - 12.2022
  • Provided clerical support, addressing routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Developed correspondence letters, memos and emails.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

High School Diploma -

South Florida Fashion Academy
Fort Lauderdale, FL
06.2023

Skills

  • Staff Supervision
  • Assignment Delegation
  • POS Systems Operations
  • Corporate Regulations
  • Employee Communications
  • Technical Support
  • Calendar Management
  • Administrative Support
  • Office Supplies and Inventory
  • Cash Drawer Management
  • Customer Service Management
  • Scheduling

Timeline

Customer Service Supervisor

Publix
01.2023 - 08.2023

Front of House

Chick-fil-A
02.2022 - 12.2022

Office Assistant Intern

Ryder Clips Unlimited
07.2016 - 12.2022

High School Diploma -

South Florida Fashion Academy

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Jessica Ryder