Jessica Rynders
Tehachapi
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
18
18
years of professional experience
Work History
Teacher , Toddler Room
Lil Explores
08.2024 - 03.2025
- Served as a mentor for new teachers, sharing best practices and providing guidance on classroom management techniques.
- Participated in school-wide initiatives aimed at improving student achievement across all grade levels.
- Contributed to the development of school policies and procedures that promoted a safe and nurturing learning environment for all students.
- Collaborated with other teachers to create interdisciplinary units that connected multiple subject areas.
- Implemented effective classroom management strategies, resulting in fewer behavioral issues and disruptions.
- Developed students'' critical thinking skills through the use of inquiry-based teaching methods.
- Organized engaging field trips and extracurricular activities, enhancing students'' real-world experiences and connections to the curriculum.
- Boosted overall classroom participation by creating a positive and inclusive learning environment.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Co Manger
Hobby Lobby
03.2023 - 08.2024
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Rite Aid
08.2007 - 08.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
Rite Aid
08.2012 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Supervisor
Rite Aid
08.2009 - 08.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Directed staff and managed annual capital budget.
Cashier / Pharmacy Cashier
Rite Aid
08.2007 - 08.2009
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in System.
Back Pricing Specialist
Rite Aid
08.2007 - 08.2009
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Wrote engaging and successful marketing, advertising and website copy.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Education
Medical Assistant - Medical Assisting
Antelope Valley College
Lancaster, CASkills
- Time Management
- Problem Anticipation and Resolution
- Sales Tracking
- Management Training
- Shift Scheduling
- Customer Service
- Policies and Procedures
- Payroll Management
Timeline
Teacher , Toddler Room
Lil Explores
08.2024 - 03.2025
Co Manger
Hobby Lobby
03.2023 - 08.2024
Assistant Manager
Rite Aid
08.2012 - 08.2018
Supervisor
Rite Aid
08.2009 - 08.2012
Store Manager
Rite Aid
08.2007 - 08.2019
Cashier / Pharmacy Cashier
Rite Aid
08.2007 - 08.2009
Back Pricing Specialist
Rite Aid
08.2007 - 08.2009
Medical Assistant - Medical Assisting
Antelope Valley College
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