Jessica Saffold

Key Responsibilities:

• Served as the first point of contact for clients, delivering a warm and professional welcome in a fast-paced salon environment.
• Managed appointment scheduling, cancellations, and rescheduling using salon booking software, optimizing stylist calendars for efficiency and customer satisfaction.
• Handled multi-line phone system, answered client inquiries, and provided accurate information on services, pricing, and availability.
• Processed payments, maintained accurate cash drawer balances, and promoted retail products and salon specials.
• Maintained the cleanliness and organization of the front desk, waiting area, and retail displays to reflect the salon’s professional image.
• Supported the salon team by coordinating client check-ins/check-outs and helping ensure timely service delivery.

Key Skills:

• Customer Service & Client Relations
• Appointment Scheduling & Calendar Management
• Point-of-Sale (POS) Systems & Cash Handling
• Multitasking in High-Traffic Environments
• Communication & Professionalism
• Basic Product Knowledge & Upselling

Key Responsibilities:

• Provided daily care for dogs, cats, and other animals, including feeding, watering, cleaning kennels, and monitoring overall health and behavior.
• Maintained a clean, sanitary, and safe environment in all animal housing and common areas according to health and safety protocols.
• Assisted in administering medications or special diets as directed by veterinary staff or supervisors.
• Monitored animals for signs of illness, injury, or distress, and promptly reported concerns to management or veterinary personnel.
• Provided enrichment and socialization through supervised playtime, walks, and positive interaction.
• Communicated professionally with pet owners during drop-off and pick-up, answering questions and providing updates on their pets’ well-being.
• Supported front-desk operations as needed, including scheduling, check-in/check-out procedures, and maintaining accurate records.

Key Skills:

• Animal Care & Handling
• Sanitation & Safety Procedures
• Medication Administration (as directed)
• Observation & Reporting
• Customer Service & Communication
• Time Management & Reliability

• Provide safe, engaging, and nurturing care for children of multiple age groups.
• Support parents by maintaining schedules, preparing meals, and coordinating daily activities.
• Build strong trust-based relationships with families through reliable and compassionate care.

• Supervised and cared for up to 12 children under the age of two, ensuring safety, learning, and developmental growth.
• Opened and closed classrooms, maintained medical records, and managed administrative tasks.
• Trained and delegated responsibilities to staff, fostering teamwork and accountability.
• Gained strong multitasking, crisis management, and patience in fast-paced childcare settings.

Key Responsibilities:

• Greeted guests warmly and professionally upon arrival, creating a welcoming and memorable first impression in a high-energy teppanyaki-style dining environment.
• Managed reservations, waitlists, and seating arrangements efficiently using restaurant reservation systems to ensure smooth guest flow and minimize wait times.
• Coordinated communication between front-of-house and back-of-house staff to optimize table turnover and maintain service quality.
• Provided exceptional customer service by addressing guest inquiries, accommodating special requests, and resolving any concerns with professionalism and courtesy.
• Maintained cleanliness and organization of the reception and dining areas in accordance with health and safety standards.
• Supported team members during peak hours with tasks such as menu presentation, birthday or group celebration coordination, and guest check-ins.

Key Skills:

• Customer Service
• Multitasking in Fast-Paced Environments
• Reservation and Seating Management
• Communication & Team Coordination
• Conflict Resolution
• Hospitality Etiquette

Key Responsibilities:

• Delivered exceptional guest service in a high-volume, fast-paced casual dining environment, ensuring a welcoming and hospitable experience.
• Accurately took guest orders, made menu recommendations, and ensured special dietary needs or preferences were communicated clearly to kitchen staff.
• Served food and beverages promptly and professionally, adhering to company presentation and service standards.
• Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
• Handled payments, processed transactions using POS systems, and ensured accurate check handling.
• Maintained cleanliness of dining and service areas, and followed food safety and sanitation guidelines.
• Promoted Olive Garden specials, loyalty programs, and upsold menu items to enhance the guest experience and increase sales.

Key Skills:

• Customer Service & Hospitality
• POS System Operation
• Multitasking & Time Management
• Team Collaboration
• Conflict Resolution & Problem Solving
• Menu Knowledge & Upselling Techniques

• Managed daily store operations, including opening/closing, cash handling, and deposits.
• Supervised and coached team members to deliver excellent customer service.
• Created a welcoming and engaging environment to enhance customer experience.
• Logged financial transactions into Excel and ensured accurate daily reporting.