Summary
Overview
Work History
Education
Skills
Training Professional Development
Timeline
Generic

JESSICA SAGE RICH

Summary

Professional with deep and broad expertise, looking to shift career focus. A quick study, able to both lead and nurture leadership in others. Proven track record in driving growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Especially skilled in team management, event planning, and customer relations.

Overview

29
29
years of professional experience

Work History

Owner/Proprietor

Sage Wine & Spirits
07.2016 - Current
  • Manage day-to-day business operations.
  • Create all social media content and marketing materials; maintain financial records and license to operate; high level of research to curate the collection
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
  • Create programming for educational and community-building purposes


Retail/Nursery Assistant

Brookside Nursery
04.2014 - 04.2016
  • Helped customers choose annuals, perennials, vegetables, shrubs, and trees appropriate for their various planting areas; high degree of product and industry knowledge
  • Advised customers on plant care and planting plans
  • Responsible for plant care and maintenance at the nursery
  • Aided manager with plantings off-site
  • Organized and maintained visually appealing retail space

Residential Assistant

Walden Street School
12.2013 - 04.2014
  • Worked as part of an overnight care team attending to all needs of 20+ girls in a residential school
  • Students were dealing with emotional and behavioral challenges, and histories of significant trauma and abuse
  • Care included verbal processing with girls to manage moments of dysregulation, as well as help negotiating daily tasks
  • Individual monitoring of students who were at high risk for self-harm, including accompanying them to in-patient hospital stays
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.

Farm Assistant

The Herb Farmacy
06.2013 - 11.2013
  • Assisted in daily operations of a certified organic flower, herb, and vegetable farm, including preparation for farmers’ markets, field planting, care, and breakdown, and greenhouse work
  • Gained knowledge of plant varieties, their maintenance and selection for harvest; resource management to maintain and improve soil and crops; market analysis to determine the management and sale of different products; and greenhouse growing practices
  • Assisted in the development and implementation of long-term farm strategies to maintain profitability, viability, and ecological sustainability.

Graduate Assistant

Academic Resource Centre, Tufts University
08.2012 - 08.2013
  • Assisted with all operations of the ARC, including room allocation, tutor referrals, and proctoring examinations for Disability Services
  • Front desk duties included answering email and phone inquiries about the ARC’s services
  • Daily use of software specific to Tutoring Services, as well as Microsoft Office applications and Webcenter
  • Streamlined administrative processes, enabling more efficient handling of student inquiries and concerns.

Resident Director

Office of Housing and Residential Life, University of Massachusetts
08.2008 - 08.2012
  • Managed all operations of first year/transfer residence hall housing 375 students
  • Supervised live-in staff of 14 paraprofessionals and 10 desk attendants
  • Had temporary responsibility for a second hall of 450 first years and 14 additional student staff
  • Tracked programming and in-service requirements of Resident Assistants using databases and web-based tools
  • Used student development principles and mediation skills to help students adjust to college life
  • Assisted in recruitment, selection, training and assessment of student and professional staff
  • Responsible for after-hours issues and urgent response as part of an on-duty rotation and trained in emergency/crisis protocol and referral
  • Built community and developed healthy living environment for students, including giving informal counseling on a variety of emotional, academic, and career-related topics
  • Worked to ensure that hall maintenance and cleanliness were above standard, and that damage and vandalism were minimized
  • Responsible for coordinating damage billing procedures for the hall
  • Assisted with New Student and Parent Orientation
  • Oversight of hall budget
  • Collaborated with university staff to create a safe, inclusive living environment for diverse student populations

Student Conduct Officer

Office of Housing and Residential Life, University of Massachusetts
08.2008 - 08.2012
  • Responsible for enforcement of housing regulations and the student code of conduct within the residence halls
  • Advised and trained student staff in matters of student conduct and documentation, and advised students who violated policy
  • Acted as pre-hearing and hearing officer for cases assigned by the Director of Student Conduct
  • Managed case files, maintained records using web-based software, and assigned and tracked sanctions
  • Worked collaboratively on incidents and cases with Campus Police, Student Affairs staff, and the Office of the Dean of Students

Senior Hostel Assistant

Scottish Youth Hostel Association, Stirling Youth Hostel
05.2006 - 07.2008
  • Front-of-house duties requiring high degree of customer service
  • Managed the booking system and assisted guests with trip planning
  • Helped guests orient themselves to the area and plan their visit
  • Managed reservations, room assignments, and inventory control for optimal occupancy rates.
  • Handled cash transactions accurately to ensure proper accounting of nightly revenues.
  • Acting duty manager in absence of supervisor
  • Involved in training of all new staff

Sexual Assault Programmer/Certified R.A.D Instructor

Department of Residential Life, Westfield State College
08.2003 - 07.2005
  • Developed educational programming to increase awareness about sexual assault issues, focusing on violence against women
  • Coordinated speakers and events that engaged the campus community
  • Designed training sessions for residential life staff
  • Participated in planning Month Celebrating Women, with a programming emphasis on worldwide violence against women
  • Introduced Rape Aggression Defense program (R.A.D), and worked closely with Campus Police to develop it as an integral part of women’s experience at the college

Residence Director

Department of Residential Life, Westfield State College
08.2003 - 07.2005
  • Oversaw all operations of a residence hall housing 350 undergraduates, including maintenance, room assignments, key system, billing, and student conduct
  • Supervised a staff of Resident Assistants, work-study students and the Hall Council
  • Served as first responder for the campus as part of an on-duty rotation
  • Mediated student conflicts and provided informal counseling on a variety of issues, including sexual assault, self-harm, eating disorders and depression
  • Managed budgets for residence hall operations, ensuring prudent allocation of funds for necessary expenses.
  • Planned and executed staff hiring and training processes
  • Participated in developing a multi-faceted publicity campaign for a new residence hall
  • Designed and implemented hall and campus programming to foster a strong student community

Assistant Shepherd

True North Farm
08.2002 - 11.2002
  • Responsible for the care and coordination of over 300 animals
  • Served as manager of animal containment
  • Lived and worked as part of an intentional community devoted to the care of livestock, and to the processing and marketing of dairy, meat and fleece products
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Area Coordinator

Department of Residential Life, Amherst College
08.2000 - 06.2001
  • Oversaw four undergraduate dormitories and supervised a staff of thirteen Resident Counselors
  • Worked in Dean of Students' office as a liaison between students and administrators, working closely with both
  • Filled out maintenance reports, helped students create residential programming, and was responsible for a staff budget
  • Conducted weekly staff meetings and organized monthly in-service programming on issues such as diversity, alcohol and drug abuse, and sexual assault
  • Planned and executed two staff training sessions for 60 Resident Counselors
  • Interviewed and hired new staff members

Director

LGBTQ Resource Centre, Amherst College
01.2000 - 06.2001
  • Co-founded and developed the center
  • Established open hours and served as a resource for students
  • Created a lending library by organizing, cataloguing and tracking materials
  • Sponsored and hosted the Center's campus-wide social events, including open houses, faculty/staff/student receptions, panel discussions, and faculty-student reading groups
  • Organization of these events entailed identifying appropriate forums for topics and issues, coordinating locations, and designing and publicizing events by working closely with student groups, faculty and administrators
  • Served as liaison to Amherst community, creating opportunities for open dialogue about LGBTQ issues on campus

Research Assistant

English Department/Anthropology Department, Amherst College
01.2000 - 06.2000
  • Assisted professor as needed in administrative tasks
  • Researched and photocopied texts for class preparations, and organized office materials

Assistant Field Hockey Coach

Athletic Department, Mt. Holyoke College
08.1999 - 11.1999
  • Served as a specialist for two seasons, working to improve the goalkeeper’s basic skills, and practicing new tactics and strategies
  • Assisted the head coach in designing a training program, planning team events, and chaperoning team trips

Head Field Hockey Coach

Spirit Sports Camp
07.1996 - 08.1997
  • Organized practice plans, ran practices, and taught basic skills to pre-adolescent and adolescent girls
  • Many of the campers had behavioral challanges, therefore received training to help them in this residential sports program
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Lived in the dormitories with the girls and supervised them on camp trips

Education

Master of Arts - English

Tufts University
Medford, MA
08.2013

Master of Arts - Social Sciences

University of Chicago
Chicago, IL
08.2012

Master of Letters - English

University of Stirling
Stirling, UK
11.2008

Bachelor of Arts - Sociology

Amherst College
Amherst, MA
01.2000

Skills

  • Sales and marketing
  • Event planning
  • Relationship building
  • Small business operations
  • Operations management
  • Staff management
  • Analytical thinking
  • Problem solving
  • Mediation
  • Crisis intervention
  • PC/Mac software/applications
  • High level research skills
  • Staff hiring
  • Customer relations

Training Professional Development

  • Member, ASCA
  • ASCA Annual Conference
  • Hidden Violence on Campus: Responding to Violence on Campus
  • Clery Act/HEOA Training
  • R.A.D. Self-Defence Instructor Training
  • Regional Entry Level Institute Residential Life Management Seminar

Timeline

Owner/Proprietor

Sage Wine & Spirits
07.2016 - Current

Retail/Nursery Assistant

Brookside Nursery
04.2014 - 04.2016

Residential Assistant

Walden Street School
12.2013 - 04.2014

Farm Assistant

The Herb Farmacy
06.2013 - 11.2013

Graduate Assistant

Academic Resource Centre, Tufts University
08.2012 - 08.2013

Resident Director

Office of Housing and Residential Life, University of Massachusetts
08.2008 - 08.2012

Student Conduct Officer

Office of Housing and Residential Life, University of Massachusetts
08.2008 - 08.2012

Senior Hostel Assistant

Scottish Youth Hostel Association, Stirling Youth Hostel
05.2006 - 07.2008

Sexual Assault Programmer/Certified R.A.D Instructor

Department of Residential Life, Westfield State College
08.2003 - 07.2005

Residence Director

Department of Residential Life, Westfield State College
08.2003 - 07.2005

Assistant Shepherd

True North Farm
08.2002 - 11.2002

Area Coordinator

Department of Residential Life, Amherst College
08.2000 - 06.2001

Director

LGBTQ Resource Centre, Amherst College
01.2000 - 06.2001

Research Assistant

English Department/Anthropology Department, Amherst College
01.2000 - 06.2000

Assistant Field Hockey Coach

Athletic Department, Mt. Holyoke College
08.1999 - 11.1999

Head Field Hockey Coach

Spirit Sports Camp
07.1996 - 08.1997

Master of Arts - Social Sciences

University of Chicago

Master of Letters - English

University of Stirling

Bachelor of Arts - Sociology

Amherst College

Master of Arts - English

Tufts University

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JESSICA SAGE RICH