Jessica Saldana

As A Customer Service Representative I developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Known as a friendly and empathetic person dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Dynamic professional with experience as a Correctional Officer at LaSalle Corrections, skilled in emergency response and conflict resolution. Proven ability to enforce safety and security while managing diverse teams. Adept at utilizing de-escalation techniques to maintain a secure environment, ensuring the well-being of both staff and inmates.

Private Security Licenses, Level 3 commissioned officer.