Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Salgado

Temecula,CA

Summary

Dedicated Customer Support Specialist with over 4 years of experience and a readiness to take on any team need or customer challenge. Positive and proactive communicator with motivation to provide excellent customer service. Successfully handles escalated customers while maintaining calm demeanor and professionalism. Efficient Reimbursement Specialist with solid background proactively managing claims and preventing insurance issues. Competent in keeping records accurate and current and proactively managing account problems. Excellent customer relations skills combined with analytical approach to handling routine and complex delays.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Freedom Forever
11.2019 - 08.2023
  • Customer Support Specialist that handles inbound/ outbound communication with a high degree of efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor while providing next step resolutions.
  • Upheld strict company policies and procedures during customer interactions.
  • Answered 30+ inbound calls per day and reached out to appropriate individuals or departments when needed.
  • Helped train new employees on company procedures and policies to maximize team performance.
  • Reviewed and processed financial compensations and reimbursements.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Delegated daily tasks and goals to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Assisted, coached, and supported individual specialists to ensure continued excellence.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped minimize escalations by reaching out to clients in advance of expected problems.
  • Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.

Shift Supervisor

Starbucks
02.2015 - 11.2019
  • Responsible for following all cash management policies, safe verification, and daily deposits.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Assisted with new coworkers training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Completed opening and closing duties to facilitate business operations.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Starbucks
05.2014 - 02.2015
  • Follows health, safety and sanitation guidelines for all products.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
  • Connecting with customers.
  • Prepare food/beverages to standard recipes or customized for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Memorized official and off-menu coffee and tea preparations.
  • Maintained highest standards of conduct and service to support company reputation.

Education

High School Diploma -

Charter School Of San Diego
San Diego, CA

Skills

  • Ability to direct, coach, and train others
  • Outstanding customer service
  • Strong communication skills
  • Self motivated
  • Professional demeanor
  • Conflict resolution
  • Excellent multitasking skills
  • Team player
  • Attention to detail
  • Time management
  • Online Chat
  • Proficient In Microsoft Office
  • Zendesk

Timeline

Customer Support Specialist

Freedom Forever
11.2019 - 08.2023

Shift Supervisor

Starbucks
02.2015 - 11.2019

Barista

Starbucks
05.2014 - 02.2015

High School Diploma -

Charter School Of San Diego

Similar Profiles

CREATE PROFILE
Jessica Salgado