Jessica Salvo
Lutz
Summary
Detail-driven Credit Authorizer versed in obtaining, processing and safeguarding financial data to evaluate creditworthiness. Interviews applicants, reviews public records and communicates with financial institutions to procure detailed credit histories and background information. Focused and efficient financial professional with 10 years of customer service experience. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist
The Grove
07.2023 - 07.2024
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Credit card Member Service Representative
Navy Federal
05.2021 - 03.2022
- Accepted credit card payments and updated customer accounts with correct balance information
- Pulled additional documentation from internal systems to support investigations
- Handled customer service inquiries and processed requests for service or maintenance needs
- Reviewed and monitored reports related to payments, new applications and re-issuance of cards
- Provide member service via phone and other media while protecting and verifying callers reviewing account activity, information and alerts to provide the safest experience for the member's banking needs
- Communicated credit application status to applicants by mail or by telephone
- Identified and reported suspicious transaction activity to fraud analytics team for review.
Collective Patient Specialist & Dispatch
Trulieve
12.2019 - 05.2021
- Worked directly with patients and made recommendations on strains to help with symptoms described by patient
- Trained patients on delivery methods available and how different terpene profiles can help relieve different symptoms
- Trained in delivery, fulfillment, and showroom departments throughout both Pensacola locations
- Delivery- was directly responsible for receiving, organizing, and managing orders for patients
- Received and managed money for the whole day of operations in accordance with store policies using Can Pay, debit, and cash as payment methods with 100% accuracy rate
- Fulfillment- is responsible for receiving, verifying patients registry, and creating orders placed online
- Showroom- fulfills, verifies patients registries, and answers patient questions about product
- Assisted customers with Tru-points and other discounts resulting in overall higher product sales due to patient discounts
- Received and managed money for the whole day of operations in accordance with store policies using Can Pay, debit, and cash as payment methods.
Visual Merchandiser
Navy Exchange
11.2018 - 12.2020
- Monitored and replenished display inventory and restructured according to available stock
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms
- Inspected merchandise for quality and arranged proper display location on the floor
- Developed merchandising strategy to efficiently move overstock
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Educated staff about coordinating clothing racks and related displays to boost the effectiveness of promotions
- Updated floor design for 5 Navy exchange store locations
- Created 130+ visual marketing and styled window displays.
Education
High School Diploma -
Land O' Lakes High School
07.2005
Skills
- Professional telephone demeanor
- Technical Support
- Microsoft Office
- Account management
- Tech-savvy
- Patience and Empathy
- Product Knowledge Expertise
- Medical Cannabis Education
Timeline
Patient Care Specialist
The Grove
07.2023 - 07.2024
Credit card Member Service Representative
Navy Federal
05.2021 - 03.2022
Collective Patient Specialist & Dispatch
Trulieve
12.2019 - 05.2021
Visual Merchandiser
Navy Exchange
11.2018 - 12.2020
High School Diploma -
Land O' Lakes High School
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