Jessica Sampe
Stevens Point,WI
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Security
Mid-State Technical College
Stevens Point, Marshfield, Wisconsin Rapids
03.2023 - Current
- Assisted in training new student security officers by sharing knowledge of policies, procedures, and best practices for maintaining campus safety.
- Managed a team of student security officers, providing training and mentorship to develop their skills and ensuring adherence to all applicable policies.
- Participated in regular student reviews and critiques.
Restaurant Manager
Cozy Kitchen
Stevens Point, WI
04.2022 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Master Territory Rep
Driveline Retail Merchandising
Central Wisconsin Area
12.2020 - 03.2022
- Expanded client base by identifying and targeting potential customers in assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Commercial Driver
AutoZone
Anoka, MN And Stevens Point, WI
09.2018 - 11.2020
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to 20-45 stops, focusing on safety and timeliness.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
- Took on additional routes during absence of team members.
- Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
- Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
- Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
- Actively participated in company safety meetings, contributing valuable input and adhering to established guidelines for best practices in commercial driving.
- Streamlined delivery processes by effectively utilizing GPS systems and mapping software for optimal routes.
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
- Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Contributed to an improved workplace environment by maintaining open communication channels with colleagues and supervisors regarding any concerns or suggestions for improvement related to driving tasks.
- Operated with safety and skill to avoid accidents and delays.
- Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
- Loaded van efficiently, properly organizing packages depending on route.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
Summary
I am versatile and dynamic, with a proven track record at Mid-State Technical College. I excel in security risk management and foster team cohesion. By leveraging physical and student security expertise, I've significantly enhanced campus safety protocols. Leadership in training and mentoring teams underscores my commitment to excellence and continuous improvement in security operations.
Education
Associate of Applied Science - Corrections & Community Advocacy
Mid-State Technical College
Stevens Point, WI05-2025
Skills
- Student security
- Physical Security Management
- Student assessment
- Biometric security
- Security Risk Management
- Exhibit security
- Event Security Planning
- Implementing security measures
- Security Monitoring
Certification
- WI Driver's License
- QPR Certification through Mid-State
- Narcan Training Certification
- Portage County Adult Treatment Court Graduate, Portage County Drug Court, October 24, 2023
- Successfully Completed Probation on 9/13/24 in Portage County and 9/30/24 in Wood County
Timeline
Student Security
Mid-State Technical College
03.2023 - Current
Restaurant Manager
Cozy Kitchen
04.2022 - 09.2024
Master Territory Rep
Driveline Retail Merchandising
12.2020 - 03.2022
Commercial Driver
AutoZone
09.2018 - 11.2020
Associate of Applied Science - Corrections & Community Advocacy
Mid-State Technical College