JESSICA SAMUELS
Enid,OK
Summary
Dedicated and results-driven professional with a strong focus on communication, planning, and prioritization. Demonstrated leadership abilities in streamlining workflow to maximize the strengths of team members. Skilled in efficient file and document management, as well as inventory allocation. Proven expertise in maintaining strict financial controls and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Receptionist/Residential Services Specialist
Baptist Village Retirement Center
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Also helped HR with name badges, setting up interviews, and putting together new hire packets.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved workflow by introducing more efficient document handling and organization practices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Ordered office supplies for the whole facility, keeping in mind our monthly budget.
HR Assistant
Atwoods
02.2023 - 12.2023
- Collaborated with management to enhance the employee onboarding experience through effective communication.
- Maintained accurate personnel records by updating employee information in the HR database regularly.
- Making sure employee training records are updated.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to management inquiries, addressing concerns effectively, and building strong relationships.
- I looked over 20+ of Atwood's store location onboarding.
- I answered phone calls regarding onboarding.
- I conducted background checks for potential employees.
- Filed paperwork, scanned documents.
Server
Bricktown Brewery
06.2021 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Manager
Popeyes Chicken
03.2020 - 02.2021
- Manage a team of employees to uphold the standers of Popeyes
- Quality food in a timely manner
- Pushing my team to always do better than the day before
- Store is clean and in great standing for health safety reasons
- Making sure everyone is wearing the proper uniform, masks and gloves are on at all time
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
Self-Employed
01.2019 - 03.2020
- Organized, cleaned and sanitized rooms, Including the kitchen, bedrooms, living rooms, bathrooms
- Properly swept, vacuumed and mopped all floor surfaces of the house
- Checked and change the linens throughout the house washed and dried dishes
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Engaged positively with residents while cleaning apartments and common areas
- Validated and recorded invoices
Education
High School - Accounting
Enid High
Enid01.2006
Skills
- High energy and stamina
- High-volume dining
- Food and Beverage Service
- Payment processing
- Calm and professional under pressure
- Microsoft Outlook
- Verbal and written communication
- Microsoft Office
- Scheduling and coordinating
- Strategic Planning
- Data entry
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Administrative support
- Office management
- Front desk operations
- Phone etiquette
- Office supply inventory control
- Customer service
- Problem-solving
- Supply ordering
- Excel
Timeline
Receptionist/Residential Services Specialist
Baptist Village Retirement Center
01.2024 - Current
HR Assistant
Atwoods
02.2023 - 12.2023
Server
Bricktown Brewery
06.2021 - 02.2023
Manager
Popeyes Chicken
03.2020 - 02.2021
Self-Employed
01.2019 - 03.2020
High School - Accounting
Enid High
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