Jessica Sanchez
Carpentersville,IL
Summary
Hardworking and self-motivated restaurant manager offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly leader committed to reaching business goals.
Manager with 8 years experience with providing exceptional guest service. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Manager
Portillos Hotdogs LLC
Oak Brook, IL
10.2013 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Bank Teller Supervisor
Algonquin Bank & Trust Company
Algonquin, IL
08.2021 - 02.2024
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Supervised and evaluated teller staff, providing feedback on performance;.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures;.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, customer satisfaction scores.;.
- Adhered to financial services security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
Psychology
Edgewood College
Madison, WI05-2013
Skills
- Operations Management
- Performance Management
- Staff Development
- Excellent Communication Skills
- Exceptional Customer Service
- Relationship Building
- Honest and Dependable
- Problem-Solving
- Attention to Detail
- Task Prioritization
- MS Office Proficient
Languages
Spanish
Professional
Timeline
Bank Teller Supervisor
Algonquin Bank & Trust Company
08.2021 - 02.2024
Manager
Portillos Hotdogs LLC
10.2013 - Current
Psychology
Edgewood College