JESSICA SANCHEZ
Pooler
Summary
Results-driven professional with over a decade of experience in supply chain, logistics, and distribution management. Recognized for strategic planning skills, adept at creating efficient plans to meet organizational and customer requirements, optimize resources, prioritize tasks, and enhance workflow in high-volume freight environments. Passionate about delivering exceptional service and driving operational excellence through effective multitasking and analytical insights.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Supervisor
CTS Global Supply Chain Solutions
01.2022 - Current
- Managed, overseeing and addressed logistics challenges in a fastpace freight operation of Air / Ocean Import & Export, including Hazardous, Bonded, and oversize shipments, and WRH inventory managment.
- Overseeing the day-to-day operation including managing staff, implementing operational procedures, monitor workflow, training employees and ensuring compliance with operational policies.
- Manage from quoting, space of vessel, road transportation, rail, tariff filling, negotiation, verification for documents validation for US Customs, last mile deliveries, billing and follow up with all parties involved.
- Performed and supervise shipments, dealing with high volume of overseas email quotations, from booking, follow up with international agents, carriers, co-loaders, suppliers and transportation companies.
- Updated SOP for new accounts, keep track of associates schedule, hours and productivity and CW assistance.
- Effectively show profitability since joined the company, resulting 15% improvement in overall operational efficiency within the first quarter.
- Key in opening Warehouse in Pooler,GA. Supervise loading, unloadings, storages and inventory tracking, warehouse layouts, maintainance forklift, training employees and bringing new accounts.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
Supply Chain Order Manager – GBS – North America Region
Philips
01.2022 - 01.2022
- Pre-screen and analyze complex orders in SAP, based on the commercial catalog with data from the technical catalog. Analyze discrepancies between order and catalog, determine with which requests can be processed for shipments, being responsible for the daily operational excellence of the order process.
- Assisted with demand planning, product availability, product pricing, and process innovation. WRH Inventory.
- Supervise day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
- Coordinate tracking of orders with the carrier, order and delivery, and contacted stakeholders for payments and credit notes. Responsible for the planning and control of order book in an organized and compliant manner.
- Develop and maintain reports for the management team, track relevant KPIs and activities.
- Improved inventory management by monitoring stock levels and collaborating with supply chain teams for replenishment.
Supply Chain Order Management and Business Planning
Samsung Electronics Latin America S.A.
01.2017 - 01.2019
- Responsible for the regional orders and confirmation in supply chain management in Central America, South America and Caribbean Islands for IM and AV products.
- Assisted with demand planning, product availability, product pricing, and process innovation.
- Managed and responsible of orders creations, modifications, confirmation, approval of sales, production orders to give continuity and speed up the sales process.
- Verification SI, BL, AWB and accuracy from the manufacture with orders from the clients in system guaranteeing the accuracy prior dispatch. Reports of KPI and Reports of KPI in Logistics and Supply Chain.
General Manager
Transamerica de Petroleos, S.A.
01.2017 - 01.2018
- Supervise operations and ensure that the compliance regulations were met.
- Accountable for overseeing aspects of the barge structure, stability, storage, rent usage and contract.
- Responsible for ensuring that management is informed of the validity of the barge and maintaining certification validity with the Maritime Regulatory Authorities (AMP).
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Import Freight Associate
Delmar International Inc.
01.2014 - 01.2016
- Strictly complied with the policy in working collaboratively with the customers, service providers, and carriers regarding issue resolutions.
- Held accountability in conducting customs clearance monitoring as well as instructions delivery.
- Prepared quotes and implemented foreign-to-foreign, direct, sea-air, and transshipment cargo projects including air-consolidation, less than container load (LCL), and full container load (FCL) to customers.
- Expertly managed all accounting functions in the Import Department.
- Closely interfaced with contacted suppliers, clients, brokers, and ground companies to coordinate process, also involved generating documentation as well as organizing reservations.
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Strengthened relationships with carriers, negotiating favorable rates and maintaining open lines of communication for smooth operations.
Customer Service (PTY) Air & Ocean Import & Export Coordinator, Back Up Office
Connexion Zona Libre Corp.
01.2012 - 01.2014
- Consistently met United States Customs and insurance requirements as well as packing specifications by overseeing all FCL, LCL, and bonded maritime cargos which involved booking, coordinating pick-ups from other states, acquiring invoices, organizing freight payments, AES submission and generating documentation including HAZMAT export forms.
- Effectively dealt with customer questions and claims, while promptly formulating and executing solutions to address all issues.
- Coordinated flight details with various Airlines to foreign destinations, examined invoices, BL, shipping documents to ensure compliance with federal regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
Education
Executive M.B.A. - Strategic Business Management & Project Management
Aden International Business School
01.2020
Continuing Education in Shipping Port Administration & Auxiliary - undefined
Universidad Maritima Internacional de Panama
01.2013
B.A. - International Business
St. Thomas University
Miami, Florida01.2010
A.A. - Business Administration
Broward Community College
Miami, Florida01.2008
Skills
- Logistic Operation & Supply Chain
- Core Business Fundamentals
- Export/Import
- Contract Negotiation
- Process and Performance Improvement
- Regulatory Compliance
- Team Management
- Inventory Management
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Scheduling and planning
- Customer retention
- Data analysis
- Logistics oversight
Certification
APICS (ASCM) CLTD & IATA DG Certification, 2024 & 2025
Languages
Spanish
Native or Bilingual
Timeline
Operation Supervisor
CTS Global Supply Chain Solutions
01.2022 - Current
Supply Chain Order Manager – GBS – North America Region
Philips
01.2022 - 01.2022
Supply Chain Order Management and Business Planning
Samsung Electronics Latin America S.A.
01.2017 - 01.2019
General Manager
Transamerica de Petroleos, S.A.
01.2017 - 01.2018
Import Freight Associate
Delmar International Inc.
01.2014 - 01.2016
Customer Service (PTY) Air & Ocean Import & Export Coordinator, Back Up Office
Connexion Zona Libre Corp.
01.2012 - 01.2014
Continuing Education in Shipping Port Administration & Auxiliary - undefined
Universidad Maritima Internacional de Panama
B.A. - International Business
St. Thomas University
A.A. - Business Administration
Broward Community College
Executive M.B.A. - Strategic Business Management & Project Management
Aden International Business School
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