Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Sanchez

Waukegan

Summary

Compassionate and detail-oriented bilingual professional with over 10 years of experience in healthcare and education settings, including recent experience as a School Health Aide. Skilled in providing medical support, maintaining accurate health records, and communicating effectively with students, families, and staff in both English and Spanish. Proven ability to manage high-volume administrative tasks, coordinate care with school nurses, and support students’ well-being through culturally responsive practices. Adept at handling confidential information, assisting with mandated screenings, and connecting families to essential community resources. Committed to creating safe, supportive environments where students and families feel heard, respected, and cared for.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Health Aide

LEARN Charter School Network
01.2016 - Current
  • Provide direct support to the school nurse in managing student health needs, including first aid, chronic condition monitoring, and emergency care.
  • Review and organize student immunization and health records to ensure compliance with state and district requirements.
  • Assist with vision, hearing, and other mandated screenings, including documentation and communication with families.
  • Communicate with parents and guardians to collect, clarify, or update medical documentation (fluent in English and Spanish).
  • Maintain confidentiality and proper documentation in student health files, ensuring secure and accurate recordkeeping.
  • Support COVID-19 safety protocols including screenings, reporting, and follow-up.
  • Serve as a liaison between families and community health resources by connecting them with clinics, dental programs, or local social services.
  • Participate in ongoing training for CPR, first aid, and district health procedures.
  • Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
  • Observed and reported on patient conditions and changes.
  • Administered medications as prescribed, reducing errors and ensuring proper dosing schedules were followed.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Medical Assistant/Phlebotomist

PromtMed Urgent Care
12.2019 - 04.2021
  • Administered injections, performed COVID screenings, and prepared patients for exams.
  • Took vital signs for up to 50 patients daily and assisted with triage.
  • Scheduled appointments and managed electronic health records (EHR).
  • Ensured proper sterilization of medical instruments and clinic readiness.
  • Maintained HIPAA compliance and provided compassionate patient care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Medical Assistant/Receptionist

Gurnee Pediatrics
05.2011 - 01.2016
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Assisted with injections, venipuncture, and specimen collection.
  • Managed front desk operations, including scheduling and high-volume phone calls.
  • Handled patient intake, insurance verification, and medical records.
  • Ensured exam rooms were prepped and stocked for daily use.
  • Gained proficiency in EMR systems and upheld OSHA and HIPAA standards.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.

Education

College of Lake County
Grayslake, IL
01-2011

Medical Assistant Certification -

Everest College
Skokie, IL
01-2011

Skills

  • Bilingual Communication (Fluent in English and Spanish)
  • Student Health Support & First Aid Response
  • Immunization Record Review & Compliance Tracking
  • Administrative Skills in Educational Settings
  • Family Communication & Parent Outreach
  • Experience Working with Diverse Families and Student Needs
  • High-Volume Inbound Call Handling and Front Office Support
  • Community Resource Coordination & Referral
  • Accurate Medical Documentation & Recordkeeping
  • Confidentiality and FERPA/HIPAA Compliance
  • Mandated Health Screenings (Vision, Hearing, etc)
  • Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
  • Electronic Health and Education Record Systems (EMR/EHR/Student Portals)
  • Multitasking in Fast-Paced School Environments
  • Cross-Functional Collaboration with Nurses, Teachers, and Staff
  • Culturally Responsive and Inclusive Support Services

Certification

CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Assistant/Phlebotomist

PromtMed Urgent Care
12.2019 - 04.2021

Health Aide

LEARN Charter School Network
01.2016 - Current

Medical Assistant/Receptionist

Gurnee Pediatrics
05.2011 - 01.2016

College of Lake County

Medical Assistant Certification -

Everest College

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