JESSICA SANCHEZ
grand prairie,texas
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
Work History
Client Services
Arlington Charities
Arlington, TX
03.2025 - Current
- Provided bilingual support to customers, enhancing satisfaction and resolving inquiries efficiently.
- Collaborated with team members to streamline processes, improving overall service delivery effectiveness.
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Manager
Hobby Lobby
Arlington, Texas
07.2016 - 01.2025
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer relationships to support satisfaction and loyalty.
- Supported other departments within the store by providing assistance when needed.
- Trained new cashiers in the use of cash registers and processing payments.
Retail Sales Associate
Hobby Lobby
Arlington, Texas
07.2016 - 01.2025
- Utilized problem solving techniques for difficult transactions or returns.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Watched for and recognized security risks and thefts.
- Placed special orders and contacted other stores to find desired items.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
Education
Associate in Arts (A.A.) -
Tarrant County College
Arlington12-2017
Skills
- Problem-solving
- Exceptional telephone etiquette
- Patience and empathy
- Basic math
- Client intakes
- Language assistance services
- Data entry
- Appointment scheduling
- Document management
LANGUAGES
Spanish | Bilingual
Timeline
Client Services
Arlington Charities
03.2025 - Current
Customer Service Manager
Hobby Lobby
07.2016 - 01.2025
Retail Sales Associate
Hobby Lobby
07.2016 - 01.2025
Associate in Arts (A.A.) -
Tarrant County College