Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Sandez

Colton,CA

Summary

Results-oriented professional seeking a team-oriented position to drive growth and contribute to a company's success. Committed to creating a better life for my family and myself. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

15
15
years of professional experience

Work History

TLC Logistics
02.2023 - 09.2023
  • Allocating and waiving orders Printing and creating BOLS
  • Reports Scheduling pickups Submitting billing for pallets, shrink wrap, reworks, etc.

Customer service representative

ACT FULFILLMENT
11.2018 - 12.2020
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
  • Track and trace goods while they are on the route to their destinations, expediting orders when necessary
  • Extensive shipping via USPS, DHL, FedEx, and UPS Enter orders using internal WMS
  • Receive inbound shipments/containers and updated system with correct inventory
  • Creating heavy rework projects Submitting billing for pallets, shrink wrap, reworks ETC.

SHIPPING AND RECEIVING CLERK-DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE

WEBER LOGISTICS
12.2008 - 01.2016
  • Use computers for various applications, such as database management or word processing
  • (Microsoft excel, Microsoft office) Create, maintain, and enter information into databases in computerized system
  • (Inventory control) Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material

Customer service representative

TTL Logistics
  • Converting orders Line hauls in Mover Suite (MS) Quoting Entering final charges in HOD Working on a live billing report daily
  • Entering fuel charges/on date charges and expedite charges etc.

Shipping clerk

ILAD
  • Checking in drivers Assigning Doors Was direct hire, work got slow and was laid off.

Education

High School Diploma -

Polytechnic High School
Riverside, CA
06-1992

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Customer Relations
  • Dispute Resolution
  • Computer Proficiency
  • Customer Service
  • Researching
  • CRM Software
  • Typing proficiency
  • Product Knowledge
  • Documentation
  • Order Fulfillment
  • Prioritization

Timeline

TLC Logistics
02.2023 - 09.2023

Customer service representative

ACT FULFILLMENT
11.2018 - 12.2020

SHIPPING AND RECEIVING CLERK-DISPATCHER-CUSTOMER SERVICE REPRESENTATIVE

WEBER LOGISTICS
12.2008 - 01.2016

Customer service representative

TTL Logistics

Shipping clerk

ILAD

High School Diploma -

Polytechnic High School
Jessica Sandez