Jessica Sandino
Richland
Summary
Reliable and efficient professional with experience in logistics, route management, and ensuring on-time, safe deliveries. Recognized for excellent customer service, strong organizational skills, and a proactive work ethic. Thrives in fast-paced environments while maintaining a positive attitude. Ready to bring my skills, strong sense of responsibility, and dedication to a delivery driver role at FedEx.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
08.2020 - 12.2024
- Supervised and motivated a diverse team across various departments, ensuring effective communication, collaboration, and consistent performance.
- Demonstrated high standards of customer service, resolving issues and providing timely assistance to enhance the customer experience.
- Consistently met performance goals and deadlines, demonstrating reliability and dedication to the store’s success.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Quickly adapted to changing priorities and worked closely with the team to address challenges and achieve operational goals.
Seasonal Personal Vehicle Driver
United Parcel Service, UPS
10.2022 - 01.2023
- Consistently completed assigned delivery routes in a timely and efficient manner, ensuring all packages were delivered accurately and on schedule.
- Routinely finished my assigned workload ahead of schedule, volunteering for additional tasks and taking on extra routes when needed.
- Prioritized safety at all times by adhering to traffic laws and UPS safety protocols, ensuring safe deliveries and protecting both myself and the public.
- Always arrived on time for shifts and met delivery deadlines, demonstrating strong reliability and punctuality.
- Provided exceptional customer service, ensuring all customers received their packages in perfect condition and addressing any questions or concerns with professionalism.
Senior Sales Manager
DoubleTree by Hilton
11.2017 - 07.2020
- Succeeded in generating an annual revenue of $700K across all accounts
- Managed large accounts within multiple segments
- Attended numerous networking events in order to build relationships with prospective clients
- Analyzed market trends while assisting Sales Director in creating an efficient Sales and Marketing plan and budget
- Responsible for the upkeep of significant analytical documents
- Analyzed market trends in order to shift share and brand loyalty from property's competitive set
- Provided excellent customer service to all clients and team members with speed and efficiency
- Created and implemented new strategies to gain new and maintain existing accounts
- Responsible for event functions from inception to completion
Sales and Catering Manager
Wyndham Conference Center
01.2020 - 07.2020
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
- Sold and coordinated meetings, seminars, and social events for multiple market segments
- Prepared contracts and proposals, adhering to established policies
- Responsible for oversight and coordination of over 10,000 square feet of event space
- Streamlined group and event communication process among departments
- Created catering menus based upon client specifications, event type, dietary needs and budget
Director of Sales
Hampton Inn
06.2017 - 11.2017
- Implemented necessary changes in R&I while participating in weekly revenue calls
- Supported property and General Manager by assisting in every department
- Prospected and negotiated local and corporate accounts daily
- Developed an efficient Sales and Marketing plan and assisted General Manager in creating property budget
- Fulfilled weekly and monthly sales reports to management
- Managed weekly complimentary guest receptions during football season
- Booked, maintained, and held responsible for all group, corporate, and facility rental accounts
Director of Public Programs
Hippodrome State Theatre
10.2016 - 06.2017
- Maintained the theatre's facility calendar and coordinated usage of its six venues
- Marketed and promoted rental facilities and group sale opportunities
- Negotiated rates and managed contracts for all rental events and group bookings
- Maximized revenue by reconstructing the entire rentals process
- Communicated directly with clients and staff to successfully execute all details of events
- Consistently researched and captured new business to increase attendance and overall revenue
Education
Associate of Arts - Social Work
Columbia Basin College
Pasco, WA07-2026
Skills
- Team Leadership
- Operational Efficiency
- Customer Service Excellence
- Organization & Time Management
- Self-Management
- Problem-Solving
- Adaptability
- Attention to Detail
- Reliability & Dependability
Timeline
Seasonal Personal Vehicle Driver
United Parcel Service, UPS
10.2022 - 01.2023
Team Lead
Walmart
08.2020 - 12.2024
Sales and Catering Manager
Wyndham Conference Center
01.2020 - 07.2020
Senior Sales Manager
DoubleTree by Hilton
11.2017 - 07.2020
Director of Sales
Hampton Inn
06.2017 - 11.2017
Director of Public Programs
Hippodrome State Theatre
10.2016 - 06.2017
Associate of Arts - Social Work
Columbia Basin College
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