Jessica Sandoval
Seattle,WA
Summary
SHRM-CP certified HR Generalist with 10+ years experience managing and coordinating human resource functions while facilitating the planning and execution of policies and procedures. Skilled in all aspects of human resource management, including talent recruitment, training and development, employee and labor relations, conflict resolution, change management and more.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Manager
AAA Fire Protection
03.2021 - Current
- Deliver effective support to hiring managers with full-cycle recruitment, salary negotiations, and employee retention, with a retention rate of over 90%
- Successfully manage on-boarding and training processes for new employees
- Developed and updated HR policies and procedures, ensuring alignment with legal and industry standards
- Communicate policy changes effectively to the workforce
- Coach the leadership team on interview skills, effective discipline, 1:1 meetings, and performance management
- Address employee concerns, conduct investigations, and provide solutions to maintain a positive workplace environment
- Spearheaded the conception, design, and execution of a dynamic wellness program aimed at fostering a healthier and more engaged community
- Lead a safety team of 10 employees
- Revised the safety manual to ensure compliance and provided ongoing safety training
- Manage employee benefits programs, including health insurance, retirement plans, and leave policies
- Implemented an HRIS to maintain accurate employee records and generate reports for decision-making.
Operations/Lead HR
REST
10.2019 - 03.2021
- Manage the day-to-day HR functions, including all biweekly payroll functions, benefits and compensation administration, staff recruitment, on-boarding and off-boarding staff, and the annual employee review process
- Delivered effective support to the hiring managers with full-cycle recruitment, salary negotiations, and employee retention
- Monitored employee performance and provided feedback and coaching
- Project management utilizing the tool Wrike to plan and execute projects
- Managed all IT for employees' laptops and cell phones, including ordering, asset management and troubleshooting issues
- Handled all things related to the facilities, such as repair requests, projects, renovations, etc
- Member of the DEI Committee working with the other members to develop and promote strategies and best practices for racial, social, sexual and gender diversity
- Managed 5 volunteers in various positions.
Race Director
LWRRC
10.2017 - 08.2019
- Co-Led the planning and execution of 6 races, ranging from 5Ks to marathons, ensuring a smooth and enjoyable experience for participants
- Collaborated with local authorities, sponsors, and vendors to secure necessary permits, funding, and resources for each race
- Implemented safety protocols and emergency response plans to ensure the well-being of participants and staff
- Managed race budgets, negotiating contracts with vendors, and optimizing resources to achieve financial goals
- Coordinated with local communities, securing support and involvement for race events
- Developed and maintained relationships with sponsors, ensuring their brands received optimal exposure during races.
HR Director
Lakehouse West
01.2015 - 10.2017
- Processed by-weekly payroll using ADP for 100 plus employees
- Gathered weekly time sheets and expense reports
- Managed all health benefits as well as communications to employees and broker
- Conducted interviews and onboarding of new employees
- Completed background and drug checks of all employees
- Attended weekly Director meetings
- Managed daily, weekly, monthly communications to all employees
- Engaged with residents and managed room reservations and calendar, disbursed cash as needed.
HR Coordinator
Spartan Resources
01.2009 - 03.2012
- Coordinated the full recruitment life cycle, from posting job openings to onboarding new hires
- Assisted in the development and implementation of HR policies and procedures
- Conducted new employee orientations and ensured compliance with company policies and legal requirements
- Managed employee records, maintaining accurate and up-to-date information in HRIS
- Facilitated employee relations, addressing concerns and inquiries in a timely and professional manner
- Administered benefits programs, including health insurance, retirement plans, and other employee perks.
Office Manager
Phoenix Construction Group
03.2007 - 01.2009
- Organized and assisted set up of a start-up construction firm
- Oversaw day-to-day office operations, including managing administrative staff and ensuring smooth workflow
- Developed and implemented office policies and procedures to improve efficiency and effectiveness
- Coordinated office resources, including space allocation, equipment maintenance, and supply procurement
- Managed schedules, appointments, and travel arrangements for executives and staff
- Streamlined communication channels within the office, improving information flow
- Implemented and maintained effective filing and documentation systems.
Behavioral Aid/Parent Educator
Psychology & Counseling Center, P.C.
01.2002 - 01.2007
- Developed and delivered educational programs for parents on topics such as child development, parenting strategies, and early childhood education
- Conducted one-on-one and group sessions to address individual parenting needs and concerns
- Collaborated with community organizations and local schools to organize workshops and events that promote parent engagement
- Implemented effective communication strategies to build strong relationships with parents and create a supportive learning community
- Assessed parent needs and adapted educational content to meet the diverse requirements of participants.
Education
Human Resource Management -
Saint Leo University
Skills
- HR Policies
- Employee Relations
- Labor Relations
- Benefits Administration
- Conflict Resolution
- Talent Acquisition
- Teamwork
- Leadership
References
References available upon request
Volunteer Experience
- Girls on the Run
- REST
- Lakewood Ranch Running Club
- Habitat for Humanity
- Trail Clean ups
- Healthy Kids Running Series
- Local trash pick up
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Manager
AAA Fire Protection
03.2021 - Current
Operations/Lead HR
REST
10.2019 - 03.2021
Race Director
LWRRC
10.2017 - 08.2019
HR Director
Lakehouse West
01.2015 - 10.2017
HR Coordinator
Spartan Resources
01.2009 - 03.2012
Office Manager
Phoenix Construction Group
03.2007 - 01.2009
Behavioral Aid/Parent Educator
Psychology & Counseling Center, P.C.
01.2002 - 01.2007
Human Resource Management -
Saint Leo University