Jessica Sandoval
Mira Loma,CA
Summary
Adept at streamlining operations and enhancing customer service, I spearheaded workflow improvements at Hope Speech and Language Therapy, boosting efficiency. My expertise in scheduling management and exceptional organizational skills led to significant advancements in administrative oversight. With a proven track record in staff management and conflict resolution, I consistently deliver results that exceed employer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admin Office Manager/ Operations Manager
Hope Speech and Language Therapy
Murrieta, USA
08.2017 - Current
- Managing high-volume incoming calls, providing efficient, and professional customer service.
- Scheduling team meetings, and check-in meetings with the Administrative team.
- Oversee daily office operations
- Address parents' concerns.
- Problem solve
- Address administrative and behavioral technician concerns with leadership.
- Managed scheduling of Initial Evaluations covering diverse therapy services.
- Managed client intake processes.
- Assessed insurance plans related to different therapeutic services.
- Schedule ongoing appointments for clients for speech, occupational, and ABA schedules.
- Streamlined scheduling tasks for multiple roles, ensuring efficiency.
- Scheduling Comprehensive Developmental Evaluations for IEHP.
- Verify client eligibility.
- Submit referrals for speech, occupational, and FBA ongoing authorizations to IEHP, Evernorth, Tricare, Magellan, Anthem, and BCBS.
- Collect co-pays.
- Some billing.
- Audit BT schedules and Program Manager schedules to ensure all notes are completed within 24 hours.
- Daily walk-through on the center floor to make sure daily operations are running smoothly.
- Weekly operations check-in meeting with the Clinical Director and the Owner.
- Track weekly hours, and address any decrease in weekly hours with the Director and Owner of the ABA Department.
- Check in with the scheduling team daily to check in on the client, BT cancellations, and scheduling.
- Track BCBA and Program Manager cases.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised staff members, organized schedules and delegated tasks.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Managed, scheduled and coordinated office functions and activities for employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Address any scheduling concerns.
- Address the parents' scheduling availability.
- Keep up with all client intake forms.
- Integrated WebPt, Aloha, Hi Rasmus, and Office Ally.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Front Office Manager
Central Care Physical Therapy
Chino, USA
03.2014 - 04.2017
- Schedule
- Resolved conflicts between customers or staff members professionally.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented standard operating procedures to improve guest check- and -out process.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Ensured compliance with safety regulations and company policies.
- Managed team of XX front office staff, including hiring, training, and performance evaluations.
- Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
- Analyzed customer feedback data to identify areas of improvement.
- Verify insurances HMO'S, PPO'S, MEDICARE, Eligibility
- Verify the client's benefits, co-pays, deductibles, co-insurance, and visit limit.
- Workers compensation (Align, Medrisk)
- OfficeAlly program management for scheduling
Education
Medical Assistant Certificate -
Everest College
Ontario, CA09.2010
Skills
- Reception Operations Management
- Exceptional Customer Service
- Workflow Streamlining
- Effective Scheduling Management
- Staff Management
- Data Analysis
- Effective Conflict Management
- Knowledge of Compliance Standards
- Billing
- Customer service
- Scheduling coordination
- Organizational skills
- Administrative support
- Operations management
- Administrative oversight
Certification
- Medical Assistant
- CA Driver's License
- High School Diploma
- CPR Certificate
- Sexual Harassment Training
- Seizure Certificate
Timeline
Admin Office Manager/ Operations Manager
Hope Speech and Language Therapy
08.2017 - Current
Front Office Manager
Central Care Physical Therapy
03.2014 - 04.2017
- Medical Assistant
- CA Driver's License
- High School Diploma
- CPR Certificate
- Sexual Harassment Training
- Seizure Certificate
Medical Assistant Certificate -
Everest College
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