Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Sandoval

Lakewood,CA

Summary

Proven Office Manager with a track record of enhancing efficiency and customer satisfaction at Best City Rooter. Skilled in Microsoft Excel and adept at resolving complaints, my leadership significantly improved client relations. Expert in budget administration and team supervision, I consistently exceed employer expectations by prioritizing impactful achievements over routine tasks.

Overview

10
10
years of professional experience

Work History

Office Manager

Best City Rooter
Long Beach , CA
01.2017 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Utilized QuickBooks accounting software to prepare financial transactions such as accounts payable and receivable entries.

Assistant Front Desk Manager

Massage Envy
Seal Beach, CA
01.2016 - 12.2016
  • Input and confirmed reservations for guests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Replied to telephone, email, and in-person inquiries regarding massage or facial appointments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Scheduled massage therapists and estheticians according to skill level and availability.

Front Desk Receptionist

Massage Envy
Seal Beach, CA
01.2015 - 12.2015
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Cultivated a loyal clientele and a high rate of referrals based on the quality of massage and esthetician services.
  • Restocked products and maintained treatment rooms for professional appearance and sanitization.
  • Managed scheduling and appointments using various software platforms to ensure efficient time management.
  • Participated in professional development opportunities to stay current with massage therapy trends and techniques.
  • Promoted additional services and products available at the spa in order to increase revenue stream.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Cleaned table and space between appointments to protect client health.

Education

Some College (No Degree) -

Long Beach City College
Long Beach, CA

Skills

  • Bookkeeping
  • Billing
  • Vendor engagement
  • Staff hiring
  • Scheduling and calendar management
  • Budget administration
  • Team supervision
  • Payroll and budgeting
  • Expense reporting
  • Payroll processing
  • Organizational skills
  • Banking operations
  • Scheduling
  • Office management software
  • Customer service
  • Complaint resolution
  • Credit card payment processing
  • Time management
  • Dispute resolution
  • Multi-line phone talent
  • Microsoft Excel

References

References available upon request.

Timeline

Office Manager

Best City Rooter
01.2017 - Current

Assistant Front Desk Manager

Massage Envy
01.2016 - 12.2016

Front Desk Receptionist

Massage Envy
01.2015 - 12.2015

Some College (No Degree) -

Long Beach City College

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Jessica Sandoval