Jessica Sandoval

As a Resident Supervisor, my job duties expanded variously

• Supervise and maintain safety of all detainees, interview and process incoming detainees, transport detainees to and from medical facilities, teach the detainees the rules and guidelines of the facility, teach the resident of their rights, input all new detainees into the system as by 'quickway' and 'workflow', handle detainee property, document all property at arrival and put away as per policy, issue badges, handle money, house the detainees

At this facility I held two permanent posts, Intake and Front Lobby

• My duties in intake were to receive the detainees at sally port entrance, confirm all the detainees per Ice Paperwork, prepare all shower bags for the detainees, send the detainees to medical to await clearance before able to shower, after shower begin the process of collecting all property and valuables such as jewelry and all types of foreign currency and US currency, once property was tagged and put away, then would begin the process of sizing the detainees for proper clothes and shoes, once sized forms sent over to clothing were I too would prepare all the detainees clothes for their stay at the facility, ensure that the clothes given was verified and signed by myself and detainee before sending off to housing, after property and clothing was finalized then would begin the initial intake, would interview the detainees and put into the system
• Badges would be assigned and housing would be assigned
• Front Lobby duties were to maintain protocols on who can enter the facility
• Always ensure that every CARA, CIS, Employees maintained a clearance to enter
• Answered telephones and routed calls or delivered messages.
• Compiled residents' daily activities and quantities of supplies used to prepare reports

• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
• Planning drink menus and informing customers about new beverages and specials
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
• Checking identification to ensure customers are the legal age to purchase alcohol
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked
• Adhering to all food safety and quality regulations
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
• Developing new cocktail recipes
• Interact with all guests to keep entertained and happy

• Ensuring company policies are followed
• Optimizing profits by controlling costs
• Hiring, training and developing new employees
• Resolving customer issues to their overall satisfaction
• Maintaining an overall management style that follows company best practices
• Providing leadership and direction to all employees
• Ensuring product quality and availability
• Preparing and presenting employee reviews
• Working closely with the store manager to lead staff
• Overseeing retail inventory
• Assisting customers whenever necessary
• Organizing employee schedule
• Ensuring that health, safety, and security rules are followed
• Taking disciplinary action when necessary
• Ensuring a consistent standard of customer service
• Motivating employees and ensuring a focus on the mission
• Maintaining merchandise and a visual plan
• Maintaining stores to standards, including stocking and cleaning
• Completing tasks assigned by the general manager accurately and efficiently
• Operating cash registers, assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services
• Balancing our end of day cash, bank deposits and vault deposits
• Logging in all data of all types
• Opening and Closing Store Procedures
• Handling Exchanges and Returns
• And ultimately Supporting store manager as needed
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Managed customer service inquiries and complaints in a timely manner.

Responsibilities as a hostess were to:

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce the waiter's or waitress's name.
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (children, elderly, etc.)
• Answer incoming calls and address customers' queries
• Assist wait staff as needed
• And ultimately have people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure
• Performed regular restroom checks to restock supplies and handle minor cleaning.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.