Jessica Sandweg
St Louis,MO
Summary
Dynamic Patient Services Specialist with extensive experience at Mercy Hospital St. Louis, excelling in insurance verification and patient confidentiality. Proven ability to enhance patient outcomes through effective communication and meticulous EMR updating. Recognized for strong multitasking and organizational skills, ensuring seamless operations in fast-paced medical environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Patient Services Specialist
Mercy Hospital St. Louis
03.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected Insurance card to facilitate authorizations for surgical procedures.
- Contacted insurance company to verify patient coverage before visit and authorization requirements.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Followed document protocols to safeguard confidentiality of patient records.
Registered Medical Assistant
John A. Powell, Dermatology LTD
10.2007 - 05.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
Registered Medical Assistant
Turlington Podiatry
01.2006 - 10.2007
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Registered Medical Assistant
Mid-County Urology
01.2005 - 01.2006
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Registered Medical Assistant - Healthcare
St. Louis College of Health Careers
Fenton, MO05-2005
Skills
- Patient confidentiality
- Insurance verification
- Multitasking and organization
- Team collaboration
- Medical terminology
- EMR updating
- Time management
- HIPAA compliance
Timeline
Patient Services Specialist
Mercy Hospital St. Louis
03.2024 - Current
Registered Medical Assistant
John A. Powell, Dermatology LTD
10.2007 - 05.2014
Registered Medical Assistant
Turlington Podiatry
01.2006 - 10.2007
Registered Medical Assistant
Mid-County Urology
01.2005 - 01.2006
Registered Medical Assistant - Healthcare
St. Louis College of Health Careers
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