Jessica Santa
Riverview,FL
Summary
Highly driven Community Director successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
Community Director
Rangewater Real Estate
Tampa , Fl
10.2023 - Current
- Perform budgetary planning for overall maintenance and operation's. As well as worked on variance report.
- Lease up start up. Creating contracts with local vendors.
- Maximize gross rents during lease up as well as renewals.
- Minimize vacant & delinquent rent loss.
- Exercised direct supervision over property staff.
- Developing and implementing strategies for increasing engagement within the community.
- Managing relationships with external partners who contribute resources or services to the community.
- Engaging with stakeholders across multiple levels of an organization to ensure alignment between objectives and outcomes.
General Manager
AVE Living by Korman
Tampa, FL
08.2020 - 10.2023
- Perform budgetary planning for overall maintenance and operation's. As well as worked on variance report.
- Maximize gross rents during lease up as well as renewals.
- Minimize vacant & delinquent rent loss.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Handled resident complaints and expedited maintenance requests.
District Leasing Manager
ZRS Management
Tampa, FL
07.2020 - 08.2022
- Heron Lease Up- Site unseen pre-leased 110 units before opening property.
- Hitting my own personal goal, 60 move ins the month of July 2021.
- Created end of month bonus reports for regional.
- Managed the district market survey to owners for Asher, Cora & Heron.
- Handled all internal tours through the district for our owners SPP and future developers.
- Apart of the Marketing Team to collaborate & overseeing the budget for prints/digitals ads, email promotions, and branding initiates, partnerships & paid media for WaterStreet.
- Accepted bids for vendors as well as reviewed to make sure it was within the district budget.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Fostered good working relationships with owners, residents and board members.
- Liaised between company and owners to address and remedy ongoing concerns.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Worked directly with owners to identify, develop and achieve community goals and objectives.
- Compiled and conveyed operational and financial data to regional manager.
- PAME & AME for Heron & Asher & Three Day Notices/ evictions.
Assistant Community Manager
Gables Residential
Tampa, FL
01.2019 - 07.2020
- Assisted with the sale of the property at 500 Harbour Island.
- Collected residents’ monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds
- Month end close out/ GPR Report
- Processed and completed move outs in a timely manner
- Oversee tenant move-in, move-out, and evictions
- Develop new leasing and marketing strategies to attract new tenants as well as help maintain occupancy.
- Maintain all social network accounts and communications strategies on platforms such as Facebook, Instagram, Pinterest, Twitter & YouTube.
- Demonstrate ability to map out a comprehensive marketing plan and drive strategies that are proven through testing and analytics.
- Lead ongoing optimization efforts and refinement of the weekly and monthly reporting to drive greater insights and efficiency.
- Assisted with the Proper Manager on year end budget.
Leasing Consultant
Gables Residential
Tampa, FL
07.2016 - 01.2019
- Lease up experience at 500 Harbour Island
- Leased 110 apartments within the first year
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Experienced in various types of properties including new construction, luxury apartments, high-rise, and midrise
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
Leasing Consultant
Crescent Heights
Tampa, FL
01.2013 - 06.2016
- Element in Downtown Tampa
- Encouraged prospective tenants to fill out applications after property tours
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Provided tours pf property & amenities to prospective tenants
- Maintain 12 move ins monthly
Education
Bachelor of Arts - Marketing & Communications
University of South Florida
Tampa, FLSkills
- Microsoft Office
- Yardi
- One Site
- Active Building
- Butterfly MX
- Application processing
- Marketing skills ( Facebook, Instagram, Linkedin, Twitter, YouTube, Canva)
- Entrata
- Knock
- Market Survey Tools
- Strong & written communication skills
- Contact development & management
- Resident event planning
- High-Rise Specialist through Gables
Timeline
Community Director
Rangewater Real Estate
10.2023 - Current
General Manager
AVE Living by Korman
08.2020 - 10.2023
District Leasing Manager
ZRS Management
07.2020 - 08.2022
Assistant Community Manager
Gables Residential
01.2019 - 07.2020
Leasing Consultant
Gables Residential
07.2016 - 01.2019
Leasing Consultant
Crescent Heights
01.2013 - 06.2016
Bachelor of Arts - Marketing & Communications
University of South Florida
Similar Profiles
Quianna WilliamsQuianna Williams
Leasing Consultant at RangeWater Real EstateLeasing Consultant at RangeWater Real Estate
Alexia MilesAlexia Miles
Community Manager at The Cottages at Fox Run – RangeWater Real EstateCommunity Manager at The Cottages at Fox Run – RangeWater Real Estate
Tyler WicksTyler Wicks
Maintenance Supervisor at Rangewater Real EstateMaintenance Supervisor at Rangewater Real Estate