Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Work Preference
Languages
Generic

Jessica Santana

Tampa,FL

Summary

Customer service professional with extensive experience in retail, sales consulting, and production coordination. A dedicated team player with strong leadership, communication, and problem-solving skills. Proven ability to exceed customer expectations and achieve company targets through a positive attitude and attention to detail.

Overview

19
19
years of professional experience

Work History

Retail Customer Experience (CX) Specialist

Caesarstone USA
01.2022 - 09.2024
  • Fulfilled both walk-in retail and online order activities, ensuring accuracy from order entry to pick release
  • Coordinated with sales and warehouse teams to ensure timely delivery and efficient order processing
  • Addressed and resolved customer issues professionally, providing exceptional service and fostering positive relationships
  • Troubleshot customer service issues, assisting with invoice requests, order entries, and coordinating RMA requests
  • Escalated credit holds with the credit team and any other issues to management when necessary
  • Monitored open orders, ensuring they were fulfilled on time, while maintaining quality standards and escalating potential delays or challenges
  • Managed container unload schedules and reconciled paperwork for accurate inventory control
  • Assisted in optimizing order processes and ensuring best-in-class customer service to support company objectives.

General Merchandise Expert

Target
01.2016 - 01.2022
  • Unloaded merchandise trucks, restocked shelves, and maintained a clean and safe sales floor
  • Assisted with heavy merchandise using proper equipment such as pallet jacks
  • Used technology to accurately input inventory information and read instructions
  • Contributed to increased sales through efficient stock management.

Production Coordinator

Fast Printz, LLC
01.2012 - 01.2015
  • Operated a wide range of printing equipment and managed customer orders through Printer's Plan operating system
  • Provided top-tier customer service and performed quality checks on finalized orders
  • Coordinated all stages of printing, from customer work order specifications to production
  • Managed outsource orders and performed limited graphic design tasks.

Production Coordinator

FedEx Office
01.2006 - 01.2012
  • Operated various printing equipment, handled customer orders, and performed administrative tasks
  • Managed production queues and produced orders to meet customer specifications
  • Provided exemplary customer service by anticipating needs, offering alternatives, and resolving issues
  • Assisted customers with shipping methods, product options, and pricing.

Education

City College of New York
New York, NY
06.2005

High School Diploma -

DeWitt Clinton High School
Bronx, NY
06.2001

Skills

  • Expert in Microsoft Office, including Excel
  • Bilingual: English and Spanish
  • Customer Service & Guest Service
  • Front Desk & Office Management
  • Retail Sales
  • Operating Systems & Web Savvy
  • Training & Team Leadership

Additional Information

Proficient in Windows operating systems and various retail management software., Highly adaptable, quick learner, and require minimal supervision.

Timeline

Retail Customer Experience (CX) Specialist

Caesarstone USA
01.2022 - 09.2024

General Merchandise Expert

Target
01.2016 - 01.2022

Production Coordinator

Fast Printz, LLC
01.2012 - 01.2015

Production Coordinator

FedEx Office
01.2006 - 01.2012

City College of New York

High School Diploma -

DeWitt Clinton High School

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCareer advancementFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Languages

English
Native or Bilingual
Spanish
Full Professional

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Jessica Santana