Jessica Santana
Titusville
Summary
Experienced and dedicated professional with a strong background in secretarial skills. Seeking an A+ position to leverage expertise in delivering outstanding customer service. Demonstrated commitment to providing exceptional support and a proven track record of managing multiple tasks and ensuring timely completion. Excited to contribute organizational abilities and attention to detail in a role that values efficiency and prioritizes customer satisfaction.
Overview
13
13
years of professional experience
Work History
Asst. Manager
Wing Cardiology And Health
09.2016 - Current
- Greeted patients in person and via phone, confirmed and scheduled appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Facilitated patient education by providing relevant health and procedure information.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Patient Service Representative
Brevard Health Alliance
03.2016 - 08.2016
- Welcomed patients by greeting them in person or on the phone with a smile
- Made appointments, insurance verifications, collected payments by cash, check and or card, operated copier and fax machine
- Maintained a safe and clean environment
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Lead Receptionist
Central Florida Accident and Injury
02.2014 - 12.2015
- Extended a warm welcome to all visitors.
- Enabled smooth visitor entry and navigation.
- Upheld security standards by observing departmental safety guidelines.
- Ensured workplace safety and cleanliness for employees.
- Updated chart records systematically.
- Organized appointment logistics.
- Operated copiers and fax machines
Call Agent
Arcagen, Inc
10.2013 - 01.2014
- Maintained high-quality service standards during telephonic interactions.
- Managed job stress, irate callers, and dissatisfied customers effectively.
- Addressed all customer inquiries regarding service.
- Clarified organizational protocols and regulations.
- Maintained reliable adherence to customer requirements and deadlines.
Cashier
Sears
10.2011 - 01.2012
- Handled payments through multiple methods including cash, check, and electronic cards.
- Processed customer transactions including receipts, refunds, and store credits.
- Helped customers by addressing their concerns.
- Handled questions from customers efficiently and provided current details.
Education
Associates - Medical
Florida Technical College
05.2014
High School Diploma -
University High School
06.2011
Skills
- Medical Records
- HIPAA
- Leadership
- Insurance Verification
- EMR systems
- Vital Signs
- Front Desk
- Cash register
- Records Management
- Medical Office Experience
- Office management
- Medical Terminology
- Records management
- Cash handling
- Medical Scheduling
- EMR Systems
- Assistant Manager Experience
- Typing
- Front desk
- Customer service
- Transcription
- Medical Billing
- Medical terminology
- Office Management
- Vital signs
- Medical records
- Triage
- Charting/Records Management
- Telephone Triage
- Attention to details
- Fine time management
- Proficient in Microsoft Suit
- CPR certified
Additional Information - Work Related Skills
- Great communication and interpersonal skills
- Typing proficiency 35 wpm
- HIPAA compliance trained
- Charting/Records Management
- Telephone Triage
- Attention to details
- Fine time management
- Proficient in Microsoft Suite
- CPR certified
Timeline
Asst. Manager
Wing Cardiology And Health
09.2016 - Current
Patient Service Representative
Brevard Health Alliance
03.2016 - 08.2016
Lead Receptionist
Central Florida Accident and Injury
02.2014 - 12.2015
Call Agent
Arcagen, Inc
10.2013 - 01.2014
Cashier
Sears
10.2011 - 01.2012
High School Diploma -
University High School
Associates - Medical
Florida Technical College
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