Jessica-Santana Heyward
Summerville,SC
Summary
Goal-oriented Human Resources Specialist 10 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
14
14
years of professional experience
Work History
Human Resource Client Advocate
Vero Advising
05.2023 - 11.2023
- Maintained positive office environment using active listening and prompt problem solving.
- Educated patients on available wellness services and guided each through process.
- Provided assistance with insurance referrals and authorization overrides.
- Managed data integrity by implementing [Type] methods to enhance information confidentiality
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Human Resources Specialist
The Post And Courier
09.2021 - 08.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Developed and coordinated employee training programs to improve productivity and performance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Human Resources Coordinator II
Kiawah Island Golf Resort/
06.2021 - 09.2021
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated and administered employee health insurance and retirement plans.
- Liaised between multiple business divisions to improve communications.
Human Resources Specialist
Synter Resource Group LLC
05.2017 - 06.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Performed budget analysis to control expenditures and predict future budget needs.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
Benefits Administrator
Benefitfocus
07.2015 - 04.2017
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Located providers for employee medical, dental and life.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Public Relations &Human Resources Specialist
Two And A Half Chefs Catering
12.2009 - 07.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Produced and distributed internal and external communications.
- Communicated with media weekly to build relationships and optimize press coverage.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Wrote press releases for routine use and crisis management.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
Education
Bachelor of Arts - English
South Carolina State University
Orangeburg, SCSkills
- Treatment Plan Reviews
- Paperwork Assistance
- Telephone Etiquette
- Issue Reporting
- Pre-Employment Screening
- Management Development
- Talent Management
- Staff Management
- Recruiting
- Training Development
- Payroll Support
- Human Resources Background
- Plan Administration
Affiliations
Sigma Gamma Rho Sorority Incorporated
Military Spouse
Languages
French
Limited Working
Timeline
Human Resource Client Advocate
Vero Advising
05.2023 - 11.2023
Human Resources Specialist
The Post And Courier
09.2021 - 08.2022
Human Resources Coordinator II
Kiawah Island Golf Resort/
06.2021 - 09.2021
Human Resources Specialist
Synter Resource Group LLC
05.2017 - 06.2021
Benefits Administrator
Benefitfocus
07.2015 - 04.2017
Public Relations &Human Resources Specialist
Two And A Half Chefs Catering
12.2009 - 07.2015
Bachelor of Arts - English
South Carolina State University
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