Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Santiago

Philadelphia,PA

Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

22
22
years of professional experience

Work History

Home Care Provider

Zephoria
12.2020 - 12.2023
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed and implemented care plans for clients.
  • Provided transportation and appointments management.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with self-administered medications.

Butcher Shop Clerk

Philadelphia Poultry Inc.
09.2017 - 10.2020
  • Cut meats to customer specifications and answered questions about specialty products.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Consistently met performance targets by effectively managing time-sensitive tasks.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Improved overall productivity by cross-training in other departments as needed during peak hours or staff shortages.
  • Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
  • Handled cash and made change to process sales transactions for customers.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Increased sales through effective upselling of specialty meats and related products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Cashier Assistant

Family Dollar
06.2013 - 08.2017
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Set up new sales displays each week with fresh merchandise.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.

Cashier Team Lead

Forman Mills
02.2009 - 05.2013
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Maintained stock to meet expected customer demand.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Maintained and updated security protocols for front desk operations.
  • Monitored areas for security issues and safety hazards.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Crew Team Member

Dunkin' Donuts
07.2005 - 01.2009
  • Supported management in implementing new policies or promotions, helping drive business growth.
  • Recorded orders by answering customer questions and entering requests in system.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Worked front counter, drive-thru and other areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Cashier Team Lead

Cousin's Supermarket
01.2002 - 06.2005
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.

Education

High School Diploma -

Edison Ferreira High School
Philadelphia, PA
06.2004

Skills

  • Diabetic Health Management
  • Certified Home Health Aide
  • Clinical Information Systems
  • Chronic Pain Management
  • Documentation And Reporting
  • Decision-Making
  • Patient Advocacy
  • Cash register systems
  • Cleaning and sanitizing
  • Customer Service
  • Customer Assistance
  • Communication abilities

Languages

Spanish
Native or Bilingual

Timeline

Home Care Provider

Zephoria
12.2020 - 12.2023

Butcher Shop Clerk

Philadelphia Poultry Inc.
09.2017 - 10.2020

Cashier Assistant

Family Dollar
06.2013 - 08.2017

Cashier Team Lead

Forman Mills
02.2009 - 05.2013

Crew Team Member

Dunkin' Donuts
07.2005 - 01.2009

Cashier Team Lead

Cousin's Supermarket
01.2002 - 06.2005

High School Diploma -

Edison Ferreira High School

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