Jessica Santiago
Old Bridge,NJ
Summary
A professional and highly-motivated, Bilingual (English/Spanish) Import / Export Logistics Coordinator, with desire to take on new challenges. A professional with 9+ years of experience in diverse office, Supply Chain, Freight Forwarding , 3PL / Warehouse environments. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An enthusiastic, self-motivated support professional with ability to learn fast and requiring little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Import Coordinator
Geodis USA, LLC
Edison, NJ
11.2022 - Current
- To transpose customs declaration information from documents, and or other data sources (CargoWise)
- To manage and meet required internal and external KPIs specific to the customer base
- To build and maintain strong relationships with the customer base
- To be responsible for arranging and completing all associated paperwork, which documents the nature of the goods being imported from abroad and that they are legal and legitimate
- Ensuring all is in order in relation to import quotas, customs tariffs, trade agreements and HM Revenue and customs regulations
- To keep up to date on all regulatory requirements governing imports
- Being commercially aware of job costings and profitability, ensuring maximum profitability for the organization
- Ability to manage deadlines and sometimes difficult situations
- Accountable for printing and active allocation of all pre-alerts to ensure files are not missed and handed out promptly to the individuals within the department, on a daily basis
- Using in house tools like IRIS to monitor and update shipment ETA's, WHU, DCF into CargoWise and also used to ensure shipments are not missed.
Exports Logistics Coordinator
JF HILLEBRAND (company acquired)
Edison, NJ
03.2019 - 11.2022
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Managed system support functions to set priorities and service levels expectations
- Verified accurate account invoicing through collaboration with accounting department
- Monitored and reported on transportation costs and properly filed shipping documents
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Maintained department procedures manual detailing processing requirements for each individual account
- Generated all documentation and information required for customer shipments
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Tracked orders and notified customers of status or potential delays
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Logistics Coordinator/Customer Service Rep
BARRETT DISTRIBUTION (office relocated)
Somerset, NJ
08.2017 - 03.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Managed timely and effective replacement of damaged or missing products
- Delivered prompt service to prioritize customer needs
- Trained new personnel regarding company operations, policies and services
- Cross-trained and backed up other customer service managers
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Created and maintained detailed database to develop promotional sales
- Handled domestic/international customers in fast-paced office setting in coordination with solid team of 5 customer service associates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Communicated professionally with colleagues, freelancers and clients
- Answered average of 150-300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Logistics Clerk
ELITE GROUP LTD
Dayton, NJ
07.2015 - 08.2017
- Receive shipments and ensure both quality and quantity
- Trace, track and expedite purchase processes
- Maintain contact with vendors and customers to ensure timely delivery of goods
- Interact with third party logistics service providers to schedule pick-up and delivery on incoming and outgoing freight
- Ensure accuracy of all inventory incoming and outgoing
- Maintain communication with warehouse staff to ensure proper working order
- Review bills, invoices and purchase orders and file away in correct file
- Assist customers with inquiries, or discrepancies
- Create packing lists and update shipment information in database
- Organize files both manually and electronically
- Prepare labels for shipments and hand to warehouse staff
- Prepare invoices and Bills of Ladings for each outgoing shipment
- Answer high volume phone calls and emails and act as main point of contact for assigned vendor accounts
- Basic office work sorting, filing, emailing, fax
- Route orders and follow routing guides for assigned vendor accounts
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Collaborated with vendors and warehouse personnel to procure supplies and materials
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Verified accurate account invoicing through collaboration with accounting department
- Obtained multiple price quotes from shipping companies to identify most reasonable pricing, effectively saving money in short time frame.
Education
High School Diploma -
Perth Amboy High School
06.2011
Some College (No Degree) - Business Administration and Management
Devry University
North Brunswick, NJSkills
- Supply Chain & Logistics / 3PL / Freight Forwarding
- Spreadsheet Tracking & Shipment Coordination
- Logistics Process Improvement
- Database Maintenance
- Time Management
- Transportation Planning
- Inventory Management
- Knowledge of AS400, NETSUITE, Warehouse Management System (WMS), Synapse/Remapps, CoAction, Infor (SXe), CargoWISE
- Microsoft Outlook, Word, Excel, PowerPoint
- Order Entry
- Business Analysis
- Customer Service
- Account Management
- Inbound Cargo Logistics
- Invoice Verification
- Customs Compliance
- Reliability
- Problem-Solving
- Document Preparation
- Excellent Communication
- Self Motivation
- Customer Assistance
- Task Prioritization
- Import declaration management
- Interpersonal Skills
- Data Analysis Skills & Data Collection
- Production Planning
- Root Cause Analysis
Certification
Driver's License (01/01/23 - 10/01/26)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Import Coordinator
Geodis USA, LLC
11.2022 - Current
Exports Logistics Coordinator
JF HILLEBRAND (company acquired)
03.2019 - 11.2022
Logistics Coordinator/Customer Service Rep
BARRETT DISTRIBUTION (office relocated)
08.2017 - 03.2019
Logistics Clerk
ELITE GROUP LTD
07.2015 - 08.2017
High School Diploma -
Perth Amboy High School
Some College (No Degree) - Business Administration and Management
Devry University
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