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Jessica Santori
Lake Stevens,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
38
38
years of professional experience
Work History
Lead Health Coach
Ideal Wellness
Lake Stevens, WA
02.2020 - Current
- Assisted clients in finding new ways to inspire healthier habits.
- Provided comprehensive, empowering, and professional diet coaching program so members remain motivated to attain personal health goals.
- Supported implementation of patient health plan, weight loss programs, and personalized health goals.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
- Conducted initial patient assessment and analysis, prepared patient charts, and performed pre-admissions processing.
- Interpreted health data and recorded clients' health status.
- Identified process improvements in day-to-day functioning of department.
- Maintained and collected monies for client accounts and balanced daily revenues collected for accounts receivable.
- Training new health coaches and store staff.
- Increased sales revenues by 26.3% .
- Maintained pipeline of potential and past clients to increase client base.
- Conducted monthly inventories, received and stocked weekly deliveries, maintained stock of office supplies.
Event/Event/Team Leader
Multiple Biometric Screening Companies
Pacific Northwest, Pacific Northwest
10.2013 - 04.2022
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Led teams of 2-14 while providing exceptional customer service to all participants and escalated concerns where needed.
- Performed post-event tasks such as closing reports, staff timecards, breaking down stations, packing and shipping equipment back to corporate office.
- Mentored and guided employees to foster proper completion of assigned duties.
- Welcomed participants to events, checked appointments and oversaw screening and coaching processes.
- Traveled to multiple companies located in Pacific Northwest and occasionally other states to lead biometric screening events.
- Worked in screening events, accomplishing all assigned tasks with efficiency, accuracy, and professionalism.
- Kept watchful eye on staff and participants, monitoring compliance with OSHA , safety protocols, and HIPAA. Stepping in to correct unsafe behaviors and protect fellow staff and participants.
- Trained staff how to perform all duties required for individual assigned positions, and how to respond in emergency situation.
- Booked all travel through Concur and submitted expense reports.
- Provided emergency care for participants when necessary while maintaining their privacy and integrity.
Leadership Volunteer Rolls
Non-Profit Organizations
Seattle, WA
10.1997 - 11.2019
- Den Leader and Advancement Chair for Boy Scouts of America 2009-2019; recruiting and working with adults and youth of various ages to learn and grow in boy scouts. Recruited, organized, and implemented panel board reviews for scout advancement.
- Evergreen Fair Horse Session Supervisor 2012-2013; recruit staff and managed safety and flow of horse section during fair by supervising adults to keep youth and animals safe.
- Horse Club Leader for Snohomish County 4-H 2009-2014; recruiting and working with adults and youth learning how to project manage by way of budget and care of animals.
- Receiving Clerk/Food delivery for Evergreen Food & Goods Rescue 2011-2014; receive, manage, and deliver shipments of food and goods to meet the needs of local community.
- Discussion Leader Coordinator for MOPS International 2006-2009; recruit, train, encourage, support and manage twelve table leaders.
- Table Leader for MOPS International 2003-2005; facilitate discussions, encourage and grow relationships with groups of diverse women.
- Troop Leader for Girl Scouts of America 1997-1999; recruited adult volunteers to help teach youth life skills, how to plan and manage budgets through cookie sales. Projected, purchased, budgeted and kept records of all revenues and youth advancement.
Customer Service/Purchaser/Administrative Assistant
Physician Sales & Service, PSS Medical
Seattle, WA
02.1994 - 02.1998
- Placing orders and resolving customer inquiries.
- Answering and directing calls on multi-line phone system.
- Verifying purchase orders received, filing, and submitting to corporate accounts payable for payment.
- Assist, manage, and collect on past due accounts receivable.
- Purchasing and maintaining inventory levels in warehouse for retail sales.
- Planning and implementing office parties and events.
- Administrative Assistant for Operations Manager,
- Manage and run daily reorder reports, movement reports, cycle purchasing, specialty purchasing for salesmen, manage vendor returns, place & follow up on daily backorders.
- Established and implemented training for new employees all aspect of their assigned office position.
- Performed as acting office manager when needed.
- Negotiated with suppliers, vendors and other representatives
- Researched suppliers based on availability, quality, selection and price
Certified Medical Assistant
Edward Alper, MD
Scottsdale, AZ
06.1993 - 02.1994
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, height, temperature, pulse, respirations, and blood pressure.
- Kept medical and office supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received and posted insurance and patient payments to accounts.
- Made adjustments on patient accounts according to contracted allowable charge.
- Collected and made payment arrangements on delinquent patient accounts.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Answered all incoming calls on multi-line phone.
- Managed doctors schedule for office visits, in office and out patient hospital procedures.
Education
No Degree - Accounting I
Highline College
Des Moines, WA1997
Certified Medical Assistant - Medical Assisting
The Bryman School of Phoenix
Phoenix, AZ06.1993
Certified Nursing Assistant - Nursing Assistant
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.1991
No Degree - Extracurricular Courses
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ1990
Skills
- Priority organization
- Customer Relationships
- Individual and Group Coaching
- Critical Thinking
- Team Meetings
- Member Retention
- Complex Problem-Solving
- Constructive Feedback
- Customer Satisfaction
- Detailed Instruction
- Administrative Support
- Customer Rapport Development
- Strong leadership abilities
- Mentoring and coaching
- Creative problem solving
- Recordkeeping strengths
- Professional telephone demeanor
Timeline
Lead Health Coach
Ideal Wellness
02.2020 - Current
Event/Event/Team Leader
Multiple Biometric Screening Companies
10.2013 - 04.2022
Leadership Volunteer Rolls
Non-Profit Organizations
10.1997 - 11.2019
Customer Service/Purchaser/Administrative Assistant
Physician Sales & Service, PSS Medical
02.1994 - 02.1998
Certified Medical Assistant
Edward Alper, MD
06.1993 - 02.1994
No Degree - Accounting I
Highline College
Certified Medical Assistant - Medical Assisting
The Bryman School of Phoenix
Certified Nursing Assistant - Nursing Assistant
Maricopa Community Colleges - Gateway Community College
No Degree - Extracurricular Courses
Maricopa Community Colleges - Scottsdale Community College
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