Jessica Sapin
Ruckersville,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Beverage Director
The Catering Outfit
11.2020 - Current
- Trained beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Planned service for special events by developing drink lists and inventories.
- Held beverage area and workers to high standard of cleanliness and service.
- Managed and scheduled bartenders and drink servers.
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Integrated service and team management strategies to boost business profits.
- Complied with health and safety regulations.
- Limited portion sizes and used garnishes to control food costs.
Event Assistant
Harvest Moon Catering
02.2019 - 03.2020
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 2,500 guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Oversaw event operations to keep running smoothly.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Directed and supervised event staff to maintain seamless event operations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Implemented event protocols to maintain safety and security of all attendees.
Restaurant Key Manager
Bonefish Grill
06.2011 - 02.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
Salon Receptionist
Ratner Companies
06.2008 - 06.2011
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Handled payments and processed credit card transactions.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Updated customer records and maintained accurate client information.
Education
Advanced Diploma -
William Monroe High School
Stanardsville, VA06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Event Planning Knowledge
- Staffing and Sales Reporting
- Marketing
- Team Recruitment and Training
- Health and Safety Standards
- Customer Engagement
- Records Management
Timeline
Beverage Director
The Catering Outfit
11.2020 - Current
Event Assistant
Harvest Moon Catering
02.2019 - 03.2020
Restaurant Key Manager
Bonefish Grill
06.2011 - 02.2019
Salon Receptionist
Ratner Companies
06.2008 - 06.2011
Advanced Diploma -
William Monroe High School