Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Sapin

Jessica Sapin

Ruckersville,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Beverage Director

The Catering Outfit
11.2020 - Current
  • Trained beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Planned service for special events by developing drink lists and inventories.
  • Held beverage area and workers to high standard of cleanliness and service.
  • Managed and scheduled bartenders and drink servers.
  • Purchased beverage stock and handled all inventory needs.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Integrated service and team management strategies to boost business profits.
  • Complied with health and safety regulations.
  • Limited portion sizes and used garnishes to control food costs.

Event Assistant

Harvest Moon Catering
02.2019 - 03.2020
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Performed event coordination for larger parties and gatherings.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as 2,500 guests.
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
  • Developed integrated event strategies and conducted on-site events management and follow-up after events.
  • Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Oversaw event operations to keep running smoothly.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Directed and supervised event staff to maintain seamless event operations.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Implemented event protocols to maintain safety and security of all attendees.

Restaurant Key Manager

Bonefish Grill
06.2011 - 02.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Salon Receptionist

Ratner Companies
06.2008 - 06.2011
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Handled payments and processed credit card transactions.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Updated customer records and maintained accurate client information.

Education

Advanced Diploma -

William Monroe High School
Stanardsville, VA
06.2010

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Event Planning Knowledge
  • Staffing and Sales Reporting
  • Marketing
  • Team Recruitment and Training
  • Health and Safety Standards
  • Customer Engagement
  • Records Management

Timeline

Beverage Director

The Catering Outfit
11.2020 - Current

Event Assistant

Harvest Moon Catering
02.2019 - 03.2020

Restaurant Key Manager

Bonefish Grill
06.2011 - 02.2019

Salon Receptionist

Ratner Companies
06.2008 - 06.2011

Advanced Diploma -

William Monroe High School

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Jessica Sapin