JESSICA SARAVIA
Glendale,CA
Summary
Professional and knowledgeable Administrative Assistant
with 10 years of experience providing exceptional customer service in fast-paced environments. Self-motivated to perform effectively in independent or team environments and highly efficient with strong management, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
CalWorks
Los Angeles, CA
01.2017 - 01.2019
- Supported director in scheduling calendar and travel plans, managing multiple projects and events
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Facilitate onboarding for 100+ participants
- Managed over 200+ case files
- Coordinated team web meetings to host and collaborate for workshops
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Designed ads, product reviews, screened applicants, conducted interviews and onboarding
- Collaborated at educational workshops
- Detailed understanding of services and processes
- Executed record filing system to improve document organization and management
Administrative Assistant
Keller Williams
Glendale, CA
12.2013 - 11.2017
- Assisted managers and realtors by accurately completing administrative duties in high quality and timely manner
- Maintained staff directory and company policy handbook for human resources department.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Completed daily task such as labeling, copying, faxing, scanning and audits
- Arranged rapid office equipment repair and maintenance with vendors.
- Trained 30+ new employees on administrative procedures, company policies and performance standards
- Executed record filing systems to improve document organization and management
Call Center Agent
Temp Agency
Los Angeles, CA
10.2011 - 11.2012
- Managed over 50 customer calls and emails including follow-ups daily
- Handled order processing, taking payments and issuing receipts for payments
- Completed call logs of telephone interactions, reports and personnel accounts
- Routed calls and messages accordingly
- Partnered with managers and hiring staff to facilitate new hire onboarding and training
- Resource for customers related questions/concerns
Education
Bachelor of Arts - SOCIOLOGY
ASHFORD UNIVERSITY
Los Angeles, CA06.2021
Associate Of Arts And Sciences - SOCIOLOGY
LA SOUTHWEST COLLEGE
Los Angeles, CA07.2019
Skills
- Case & Project Management
- Scheduling and Coordinating
- Strong Organizational Skills
- Employee Training & onboarding
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Administration and Reporting
- Strategic Planning
- Process optimization
- Supervising staff
Timeline
Administrative Assistant
CalWorks
01.2017 - 01.2019
Administrative Assistant
Keller Williams
12.2013 - 11.2017
Call Center Agent
Temp Agency
10.2011 - 11.2012
Bachelor of Arts - SOCIOLOGY
ASHFORD UNIVERSITY
Associate Of Arts And Sciences - SOCIOLOGY
LA SOUTHWEST COLLEGE
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